Kelvin Sepulveda Santillan
PASADENA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity.
Overview
1
1
Language
18
18
years of professional experience
Work History
Customer Service Representative/Administrator
City of Annapolis / Metropolis Technologies
Annapolis, MD
11.2024 - Current
- Collaborated with U.K. personnel to develop Annapolis Parking website using Hangar website creator.
- Edit videos for work safety/tutorials.
- Troubleshoot laptops, printers, and garage systems.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Responded to customer requests for products, services, and company information.
Digital Designer
Freelance
Pasadena, MD
01.2024 - Current
- Collaborated with clients to define project objectives and deliver creative solutions tailored to their needs.
- Created small business logos, personal logos, and custom logos
- Incorporated feedback to refine designs, ensuring client satisfaction and brand consistency.
- Utilized Adobe Creative Suite to produce graphics for various platforms and formats.
- Created banners for personal pages
- Edited photos for clients
- Use of tablet/iPad, desktop, and laptop (MacOS or Windows OS) to complete projects
- Use of Adobe applications to complete projects to client specifications (Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe After Effects)
- Recorded and edited videos for social media content on multiple platforms (Facebook, Instagram, TikTok, Youtube, X formerly Twitter)
- Created digital image files for use in digital and traditional printing methods.
Municipal Enforcement Officer/Supervisor
City of Annapolis
Annapolis, MD
01.2017 - 11.2024
- Enforced city ordinances to ensure compliance and community safety.
- Trained junior officers on enforcement procedures and regulatory updates.
- Developed strategies to increase efficiency in inspection processes and reporting systems.
- Analyzed data trends in code violations to inform policy recommendations and enforcement priorities.
Lead Security Officer/Supervisor
Master Security
Cockeysville, MD
06.2013 - 05.2015
- Supervised security personnel, ensuring adherence to protocols and fostering a culture of safety.
- Developed and implemented comprehensive security plans tailored to various client needs.
- Conducted thorough investigations of incidents, compiling detailed reports for management review.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents.
Unit Supply Specialist/Lead Armorer
United States Army
Fort Bragg, NC
11.2008 - 04.2012
- Managed inventory control processes to ensure accurate supply levels and availability.
- Coordinated logistics operations for efficient distribution of equipment and supplies.
- Oversaw maintenance of property accountability, ensuring compliance with military regulations.
- Conducted regular audits of stock levels to identify discrepancies and resolve issues.
- Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.
Education
Bachelor’s Degree - Web & Digital Design
University of Maryland Global Campus
Adelphi, MD12-2024
Skills
- Visual communication
- Adobe Illustrator
- Adobe Photoshop
- Graphic design
- Content creation
- Logo design
- Brand design
- Video editing
- Color theory
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Administrator
City of Annapolis / Metropolis Technologies
11.2024 - Current
Digital Designer
Freelance
01.2024 - Current
Municipal Enforcement Officer/Supervisor
City of Annapolis
01.2017 - 11.2024
Lead Security Officer/Supervisor
Master Security
06.2013 - 05.2015
Unit Supply Specialist/Lead Armorer
United States Army
11.2008 - 04.2012
Bachelor’s Degree - Web & Digital Design
University of Maryland Global Campus