LEANDRA M. BANKS
Upper Marlboro
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II – Acute Care
Berkshire Medical Center
Pittsfield
04.2024 - 03.2025
- Ensure smooth office operations by assisting with clerical duties and patient flow.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of medical terminology and billing codes.
- Maintain a thorough understanding of departmental procedures and company policy.
- Managing appointment reminders.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Compiled data from various sources into organized reports for review by management team.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Support Specialist
Elder Services
Upper Marlboro
05.2023 - 03.2024
- Developed a working knowledge of client services and CAE programs.
- Completed all documentation and assignments per EOEA and Elder Services’ requirements.
- Performed necessary data entry into the SIMS system, and any follow-up required.
- Ensured that adequate coverage of all duties was maintained to meet daily deadlines.
- Ensured compliance with established departmental procedures and processes.
- Attended appropriate trainings, conferences, staff meetings, and statewide events.
- Maintained consumer files, including scanning and uploading documents to the Consumer Database.
- Performs a variety of clerical, administrative, and typing duties to ensure that an office runs smoothly.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Organized and maintained filing systems, both paper-based and electronic.
- Input data into various software programs such as Excel spreadsheets or databases.
- Provided excellent customer service through verbal communication with internal customers and external vendors.
- Assisted with the preparation of reports and presentations for internal use and clients.
Pharmacy Technician (Per Diem)
CVS Pharmacy
Hyattsville
06.2018 - 10.2022
- Provided customer service to patients by answering questions about medications and health-related topics.
- Entered prescription information into computer databases.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Verified prescriptions and drug labels, documents and packages.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Managed filing of prescriptions, both electronically and manually.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Answered telephones to respond to questions or requests.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Operated cash registers to accept payments from customers.
- Prepared prescription transfers to other pharmacies.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Customer Service Representative
Metro Access
08.2015 - 05.2018
- Provided customers with product and service information
- Identified, researched, and resolved customer issues using the computer system
- Followed-up on customer inquiries not immediately resolved
- Completed call logs and reports
- Promptly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
Administrative Assistant
Manpower
10.2014 - 12.2016
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.
- Answers all telephones and directs the caller to the appropriate associate
- Directs visitors by maintaining employee and department directories, giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Kept management informed by reviewing and analyzing special reports, summarizing information
- Designed and implements office policies by establishing standards and procedures
- Data Entry
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
- Engage customers through conversation. Determine the customer’s needs.
Education
Associate of Arts - Business Administration
Prince George's Community College
Upper Marlboro, MD06.2017
Skills
- Microsoft Office
- Customer service
- Documentation review
- Data collection
- Data entry
- Human resources
- Electronic health records
- Medical terminology
- Office administration
- Appointment scheduling
- Microsoft Excel
- Record management
- Report preparation
- Clerical support
- Time management
- Communication skills
- Confidentiality practices
- Task prioritization
- Team collaboration
- Policy and procedure modification
- Typing proficiency
References
Available upon request
Additional Job Functions
- Flexibility
- Communication Proficiency
- Collaboration Skills
- Customer/Client Focus
- Technical Capacity
- Microsoft Office
- Customer service
- Documentation review
- Software troubleshooting
- Data collection
- Human resources
Timeline
Administrative Assistant II – Acute Care
Berkshire Medical Center
04.2024 - 03.2025
Administrative Support Specialist
Elder Services
05.2023 - 03.2024
Pharmacy Technician (Per Diem)
CVS Pharmacy
06.2018 - 10.2022
Customer Service Representative
Metro Access
08.2015 - 05.2018
Administrative Assistant
Manpower
10.2014 - 12.2016
Associate of Arts - Business Administration
Prince George's Community College