Pauline Efi Agbor
Laurel
Summary
Dynamic Customer Service Representative with proven abilities in complaint resolution, order processing, and relationship building. Committed to enhancing customer satisfaction and driving service improvements.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dimples
Baltimore
01.2024 - 12.2025
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer orders and ensured accurate processing in the system.
- Collaborated with team members to improve service efficiency and effectiveness.
- Maintained knowledge of new products to enhance customer interactions.
- Educated customers on promotions and loyalty programs for better engagement.
- Documented customer interactions in the CRM system for record-keeping purposes.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Oversaw warranty counseling process to manage expense controls.
- Led on- and off-site customer support teams across multiple time zones.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Support Specialist
Starlite Rentals
Smyrna
04.2022 - 12.2023
- Assisted customers with inquiries through phone and email communication.
- Resolved rental issues and provided effective solutions to enhance customer satisfaction.
- Educated customers on rental policies, procedures, and available services.
- Handled complaints professionally, ensuring a positive experience for all clients.
- Provided feedback to management on recurring issues for service improvement initiatives.
Education
Bachelor of Science - Management
University of Buea
Buea, Cameroon12-2017
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Complaint resolution
- Technical support
- Service improvement
- Relationship building
- Sales closing
- Opening and closing accounts
- Call center operations
- Customer education
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Representative
Dimples
01.2024 - 12.2025
Customer Support Specialist
Starlite Rentals
04.2022 - 12.2023
Bachelor of Science - Management
University of Buea