Tomela Wright
Greenbelt,MD
Summary
Experienced account manager with years of success in relationship management between companies and customers. Helping to create, build, and improve the relationship between the company and is customers resulting in a high level of sales, retention and prevention of churn. By using strategies that maintain customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Aimbridge Hospitality
09.2024 - Current
- Serves as the primary sales contact for Hyatt Place and Courtyard by Marriott Brand hotels
- Understands and accurately represents each properties sales & marketing department
- Supports hotel(s) development and growth; by providing input to the sales and marketing planning process
- Prepared sales presentations for clients showing success and credibility of products.
- Coordinates with the group sales teams to successfully execute the sales strategy relating to transactional excellence
- Exceeded quarterly sales targets consistently by effectively managing resources and motivating the team towards shared goals.
- Focused on proactive selling and penetrating accounts
- Develops actionable recommendations and responses to optimize performance and drive growth and profitability
- Respond to RFPs, and conduct negotiations with customers and 3rd party travel companies
- Building and nurturing successful relationships
- Closely coordinating with internal teams to organize, plan, and execute events
- Effective and efficient funnel management
- Drives customer satisfaction through daily interactions (phone and email solicitations, re-solicitations, account calls, new business calls, site visits)
Government Account Coordinator
CTI
03.2022 - 07.2023
- Assist in the management of overall contract and task order execution for Major Accounts assigned to me
- Acted as lead for implementations and tracking orders through the entire process from build to delivery, installation, and training, and providing Agencies with status updates throughout the process
- Participated in and helped facilitate regular meetings with Federal Agencies, CTI’s internal team, and suppliers, ensuring thorough communication with all stakeholders at all stages of each deployment
- Maintained ongoing customer satisfaction
- Presented information in a clear and engaging manner to various audiences including clients, stakeholders, and internal teams by displaying confidence, poise, and excellent verbal communication skills
- Contributed to ongoing improvement of processes to allow for smooth execution of deployments and improved efficiencies across departments and project team members
- Assisted in organizing and coordinating timelines, details and team tasks using project management software
- Scheduled and attended meetings with existing customers on a monthly or quarterly basis
- Prepared meeting agendas, meeting notes, and follow up on action items
- Assisted in preparing reports for contract deliverables
- Acted as a first point of contact for customers, support account management team with maintaining relationships, client communication and calls
- Assisted in the pursuit of new business opportunities and foster organic growth on existing contracts through understanding client needs, defining value proposition, and technical solutioning
- Coordinated marketing activities, including, but not limited to, networking events, industry days, and conferences to meet with customers and potential teaming partners
- Partnered with CTI’s bid and capture team on proposal development and submissions
Government Account Coordinator
Verizon/BGCO
01.2019 - 10.2021
- Served as strategic partner and first point of contact for enterprise and government customers in a high-volume call center environment
- Maintaining up-to-date client account profiles and oversight of contract deliverables
- Implementing and tracking multiple projects for assigned accounts
- Provide a high level of resolution support to multiple business and government customer types, adapting to their varying needs and requirements
- Tier 2 Troubleshooting
- Delivery of efficient support on large accounts, with the ability to be proficient in problem solving utilizing my work provided resources and tools
- Being solution driven and proactive, providing first contact resolution(s), by taking ownership when necessary, and completing the research for large request
- Being proficient at meeting up-sales quotas and all other metrics required
- Selling the value of Verizon solution by using strong communication and negotiation skills to improve the customer experiences and improve company revenues
- Perform administration tasks, such as maintaining records and handling contract renewals
Administrative Support
Lionel Henderson c/o NFIP
03.2016 - 09.2018
- Collect data on post-disaster conditions and needs in order to develop a holistic recovery planning process to include logistical and resource needs, timeline with major milestones, and description of desired outcomes, in support of State or local recovery efforts
- Identify and coordinate with internal and external partners on recovery planning efforts such as zoning, land use, transportation, and housing
- Develop recovery partnerships with community stakeholders and assess their capacity to implement structural or non-structural post-disaster projects
- Facilitate multi-stakeholder meetings and collaborative problem-solving of diverse audiences
Comcast
06.2004 - 04.2008
- Assisted with Billing inquiries
- Proactively addressing all customer needs and complaints
- Provided clear explanations of products, services, plans, and promotions
- Teir 1 troubleshooting and technical support
- Maintained beyond the minimal level of retention required
- Upsold products and services beyond the required metrics
- Retained customers and prevented Churn at a high level that expressed a desire to either downgrade or disconnect services, through active listening and providing direct solutions to the issues the customer has experienced
Education
Bachelor of Arts - Business Management
American Intercontinental University
Skills
- Branding, Sales, Marketing skills
- Conflict resolution
- Planning and scheduling
- Sales presentations
- Reporting and documentation
- Contract negotiations
- Technical knowledge specific to the project
- Account Management
- Relationship Building and Management
- Leads prospecting
- Territory management
- Lead qualification
- Contract review
- Presentations and proposals
- Business development and planning
- Customer complaint resolution
- Sales reporting
Certification
- Project Management Professional - (PMI)
- Certified Scrum Master- (Scrum Alliance)
- Digital Marketing (Google/ Coursera)
References
References Available upon request.
Timeline
Area Sales Manager
Aimbridge Hospitality
09.2024 - Current
Government Account Coordinator
CTI
03.2022 - 07.2023
Government Account Coordinator
Verizon/BGCO
01.2019 - 10.2021
Administrative Support
Lionel Henderson c/o NFIP
03.2016 - 09.2018
Comcast
06.2004 - 04.2008
Bachelor of Arts - Business Management
American Intercontinental University
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