Madison Smith
Baltimore
Summary
Motivated Individual with 6 years of restaurant experience as a server and bartender. Works well in fast paced environments while still making sure all expectations are met. Looking for an opportunity to apply previous knowledge and skills to a new work environment where there is room to continue to grow and learn.
Overview
8
8
years of professional experience
Work History
School Counselor
Baltimore City Public School System
08.2022 - Current
- Monitored students academic progress, mental health and sociability through ongoing individual assessments.
- Assessed students and proposed behavior management plans to alleviate academic and social problems.
- Counseled students regarding variety of social, educational and interpersonal issues.
- Consulted with families and staff to discuss strategies necessary for improved student social and academic performance.
- Identified at-risk students to provide support for successful academic experience and personal growth.
- Established trusting relationship with students and parents to nurture confidence in school counseling process.
Server/Bartender
Roosters
01.2017 - 07.2022
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Education
Master of Arts - Counseling
Marshall University
Huntington, WV04.2022
Bachelor of Arts - Psychology
Marshall University
Huntington, WV08-2018
Skills
- Outstanding Customer Service
- Effective Customer Upselling
- High-Volume Dining
- Customer Service and Rapport
- Listening Actively
- Cultural Competency
- Strong work ethic
Timeline
School Counselor
Baltimore City Public School System
08.2022 - Current
Server/Bartender
Roosters
01.2017 - 07.2022
Master of Arts - Counseling
Marshall University
Bachelor of Arts - Psychology
Marshall University
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