Shawn Wilson
Dundalk,MD
Summary
Seasoned professional with a proven track record in personnel screening and relationship building, honed at MaxSent and the National Aquarium in Baltimore. Excelled in enhancing security through meticulous surveillance and fostering guest relations. Achieved a significant reduction in unauthorized access incidents, demonstrating expertise in incident reporting and conflict de-escalation.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Maxsent
12.2019 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversee daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified 65-80 photo identification cards per day prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Guest Service Representative
National Aquarium in Baltimore
07.2014 - 12.2019
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Greeted 50-65 guests per day upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
- Responded to 30-40 guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
Education
High School Diploma -
Mergenthaler High School
Baltimore, MD06-2012
Skills
- Personnel screening
- Identification verification
- Stationary surveillance
- Investigation documentation
- Premises patrol
- Incident reporting
- Active shooter training
- Emergency evacuation procedures
- Facility protection
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
- Certified in Homeland Security (CHS) Levels I-III - American Board for Certification in Homeland Security.
Timeline
Security Officer
Maxsent
12.2019 - Current
Guest Service Representative
National Aquarium in Baltimore
07.2014 - 12.2019
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
- Certified in Homeland Security (CHS) Levels I-III - American Board for Certification in Homeland Security.
High School Diploma -
Mergenthaler High School
Similar Profiles
Taylor DunphyTaylor Dunphy
Armed Federal Security Officer at MaxsentArmed Federal Security Officer at Maxsent
Nestor VasquezNestor Vasquez
Armed Security Guard at MaxsentArmed Security Guard at Maxsent
Avon BarnesAvon Barnes
Security Officer at MaxsentSecurity Officer at Maxsent