Galina Bercii

Implementation of activities

· Perform specialized and/or standardized processes and activities within the specific technical area of work.

· Assist with the implementation and monitoring of the AAH Moldova Cash Voucher Assistance program, including cash assistance delivery through a variety of modalities.

· Assisting with alignment with broader program policies and guidelines.

· Preparing the necessary documents for the cash transfer, such as templates and other supporting documents.

· Participating in and actively contributing to any FSL assessments that occur in the area.

Monitoring and tracking project activities, as well as contacting

beneficiaries to ensure they receive assistance.

· Assuring the archiving process, providing status updates, etc.

Compliance

Export and manage data related to the assistance delivery.

Perform data analysis and reporting as required.

Beneficiaries’ management

Receive queries from internal AAH Spain units and external agencies related to the assistance delivery and provide feedback and follow up as necessary.

Ensure proper filing and record keeping.

Liaise with assistance beneficiaries and partners.

Monitoring

Following the data collection inputs with the MEAL team and relevant partners and contractors.

The post holder may be required to undertake any other duties as reasonably required

• Assisted customers with polite support via telephone.
• Shared information about products, availability and pricing.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Remained calm and poised in high-stress.
• Established rapport with customers using active listening and interpersonal skills

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.