Adora Gray
Cockeysville,MD
Summary
I have excellent customer service with a desire to help others as a customer and/or patient advocate. I also make sure they have the best experience as possible. I am very an organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level and ready to help team achieve company goals. I am experienced with leading and managing operational teams to achieve optimal performance. Utilizes strategic planning and resource allocation to drive efficiency and productivity. Track record of implementing process improvements and fostering collaborative team environment. Experienced retail sale associate versed in all aspects of working in high-end stores including opening procedures, closing procedures, and training others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Lead
Aspen Dental
03.2024 - Current
- Confirm patients appointments
- Consult patients with treatment plan created by Doctor
- Pull insurance benefits
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Oversaw problem resolution to address barriers to operational efficiency.
Patient Registration Coordinator
University Of Maryland Hospital
04.2023 - 04.2024
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Eyewear Consultant
MyEyeDr.
06.2021 - 03.2023
- Greets patients
- Help patients make the best choice possible for their frame selection
- Help patients get serviced and repairs done to their existing pair of glasses
- Trained on taking the appropriate measurements for lens and frame
- Arrange products on displays
- Helps with inventory
- Has knowledge of store merchandise.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
Receptionist/Technician Assistant
Americas Best Contacts and Eyeglasses
03.2020 - 04.2021
- Written and verbal communication skills
- Dependability
- Very great at multitasking
- Answered and redirect phone calls
- Attention to detail
- Scheduled and rescheduled appointments
- Filed Charts
- Faxed paperwork
- Adjust glasses
- Teched patients before going to doctor
- Greeted patients as well as signing them in and directing them to their next destination.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Cashier/Server/To-go Lead
Island Spice Restaurant
07.2018 - 03.2021
- Maintained knowledge of current menu items and preparation methods
- Great with answering questions about menu selections and made recommendations when asked
- Checked on guests to ensure satisfaction with food and drinks
- Skillfully anticipated and addressed guests service needs
- Set up special events and private parties
- Answered telephone and in person inquires
- Found extra tasks when all scheduled side duties were done.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Collected, arranged, and input information into database system.
Sales Associate
Uptown Cheapskate
07.2016 - 06.2018
- Motivated others to achieve sale goals
- Cash Handling Experience
- Ability to walk and stand for extended period of times.
Education
No Degree -
CCBC
ESSEX,MDSkills
- Serving Experience
- Front Desk
- Clerical Experience
- Retail Sales
- Medical Scheduling
- Medical Receptionist
- Restaurant experience
- Cashiering
- Customer service
- Computer skills
- Cash handling
- Leadership
- Decision-making
- Sales expertise
- Motivational skills
- Fashion sense
- Adaptability
- Brand awareness
- Product knowledge
- Active listening
- Empathy and understanding
- Team collaboration
- Professional demeanor
- Time management
- Frame selection
- Optical knowledge
- Attention to detail
- Interpersonal skills
- Cash Handling
- Sales Floor Organization
- Creative Thinking
- Staff Support
- Computer Proficiency and Microsoft Office
- Team Leadership
- Team Cooperation
- Cash Drawer Management
Certification
- PT - Phlebotomy Technician
- Bartending/Mixology Certification
Timeline
Operations Lead
Aspen Dental
03.2024 - Current
Patient Registration Coordinator
University Of Maryland Hospital
04.2023 - 04.2024
Eyewear Consultant
MyEyeDr.
06.2021 - 03.2023
Receptionist/Technician Assistant
Americas Best Contacts and Eyeglasses
03.2020 - 04.2021
Cashier/Server/To-go Lead
Island Spice Restaurant
07.2018 - 03.2021
Sales Associate
Uptown Cheapskate
07.2016 - 06.2018
No Degree -
CCBC
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