IVOREE YOUNG
Columbia
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Over 20 years in Sales and Asset Protection.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Financial Representative
Northwestern Mutual
01.2024 - 12.2024
- Met with customers to assess needs, financial status, and eligibility.
- Reviewed community and industry markets to increase number of clients and expand overall market share.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
- Nurtured new business leads through targeted outreach, cultivating a robust pipeline of prospective clients.
- Provided ongoing education to clients on relevant financial topics, empowering them to make informed decisions about their future.
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
Sales Manager
CarMax
03.2015 - 07.2023
- Led a team of 50+ commissioned sales associates to generate 400-500+ car sales per month
- Coach, Develop, and Teach associates how to follow the CarMax selling process using selling techniques that align with CarMax equities
- Promoted four sales consultants to sales managers and promoted 13 sales consultants to president's club status (the highest achievement in sales)
- Managed sales associates' performance through IPR and KPM while providing continuous support to achieve each associates sales target which was discussed during one on one meetings
- Held morning huddles daily on sales training techniques which helped to inspire, direct, and lead my team to meet and exceed sales goals
- Oversaw sales consultant outreach to customers to generate repeat business through our internet office
- Drove Sales on the floor through customer interaction and building relationships
- Worked shoulder to shoulder with sales consultants when needed to progress the customer to the next step of purchasing a vehicle
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Proven ability to multitask in a challenging environment
- Established plans and strategies to consistently grow business and as a result won Bill's Best for top volume increase in the company which won the store a catered steak dinner from Outback
- Worked hard in the best interest of the customer by resolving customer service issues in an efficient and timely manner while providing a win, win for both the company and the customer
Shoe Division Department Manager
Nordstrom
05.2007 - 03.2015
- Drove sales by having a strong floor presence daily to be able to coach/teach on the spot for faster turnaround in sales
- Communicated expectations for performance to associates daily and served as a mentor, coach and leader
- Consistently top five volume in sales and won cash call for being #1 in sales on numerous occasions during my tenure
- Planned and successfully executed various shoe vendor events that drove more sales and expanded our customer base
- Responsible for identifying and building a team of highly skilled sales consultants that could execute the five-point standard and sell competitively in a commission based environment
- Developed a bench to promote associates to the next step in their career path (promoted 3 interns to dept manager, 7 managers to larger volume locations, and 5 associates to managers)
- Merchandised the floor to meet the company vision for the current season/trend to increase volume potential
- Resolve customer service issues/concern in a timely fashion
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Education
BUSINESS MANAGEMENT -
MORGAN STATE UNIVERSITY
05.2005
DIPLOMA -
WILDE LAKE HIGH SCHOOL
05.2002
Skills
- Salesforce/CRM
- Associate Retention
- Meeting Sales Goals
- Relationship building
- Selling techniques
- Project management
- Risk analysis
- Process improvement
- Wealth management
- Product recommendations
- Financial planning
- Debt management
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 60+ team members.
- Collaborated with Senior Team in the development of Online Appraisals.
Activities
- Certification of Ministry, participate actively in community service events for non-profit organizations such as: Kaboom!, Mission Continues, and Future Innovators.
- Member of Columbia Association kickball team.
- Run and exercise.
Certification
- Maryland Life and Health Insurance license-December 2023
- Maryland Long Term Care certification
- Florida Department of Financial Services-Non-resident Insurance license-March-2024
Timeline
Financial Representative
Northwestern Mutual
01.2024 - 12.2024
Sales Manager
CarMax
03.2015 - 07.2023
Shoe Division Department Manager
Nordstrom
05.2007 - 03.2015
DIPLOMA -
WILDE LAKE HIGH SCHOOL
BUSINESS MANAGEMENT -
MORGAN STATE UNIVERSITY
Similar Profiles
Bryan BautistaBryan Bautista
Financial Representative at Northwestern MutualFinancial Representative at Northwestern Mutual
Rajender GuduruRajender Guduru
Financial Advisor at Northwestern MutualFinancial Advisor at Northwestern Mutual
Ryan AlbersonRyan Alberson
Financial Advisor at Northwestern MutualFinancial Advisor at Northwestern Mutual