Azer Abou Elsaad
Glen Burnie,MD
Summary
Highly organized and customer-focused Admin II Customer Care Representative with experience in providing exceptional customer service and administrative support. Skilled in handling inquiries, resolving issues, and building strong relationships with clients. Proficient in managing multiple tasks simultaneously, ensuring accuracy and efficiency in all work. Excellent communication and problem-solving abilities, coupled with a proactive approach to meeting and exceeding customer needs. Seeking to expand my skills and experience to contribute to a dynamic team and improve overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Admin 2 Customer Care Representative
Ahold Delhaize USA Services, LLC
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed escalated issues for callers and my peers
- Monitored multiple group chats to respond to questions in a timely manner
- Followed up on requests sent from other departments via email and call.
- Coached peers on issues/mistakes as needed
Admin I Customer Care Representative
Ahold Delhaize USA Services, LLC
05.2023 - 06.2024
- Be patient and respectful towards all customers
- Be able to assist customers with tech Issues regarding out websites and any services we offer
- Be able to communicate with other company departments to resolve any issues regarding orders
- Be able to use many Virtual Machines to access company data and private customer data
- Maintained Metrics for calls/emails to ensure we meet our desired times
- Responded to customer needs through competent customer service and prompt problem-solving.
Barista
Starbucks
03.2020 - 05.2021
- Be able to work in a team of up to 8 others to efficiently carry out any tasks such receiving and processing customer payments
- Be able to communicate clearly and calmly to customers and co-workers
- Worked in a face-paced environment to ensure our orders were being fulfilled diligently
- Knowledgeable about different coffee beans, brewing methods, and flavor profiles to make personalized recommendations to customers
Education
Associate of Applied Science - Computer Science
University of Maryland Baltimore County
Catonsville, MarylandSkills
- Attention to Detail
- Typing and Word Processing
- Data Entry
- Customer Service
- Patience
- Empathy
- Computer knowledge
- Email correspondence
- Call logging
- Task prioritization
Timeline
Admin 2 Customer Care Representative
Ahold Delhaize USA Services, LLC
06.2024 - Current
Admin I Customer Care Representative
Ahold Delhaize USA Services, LLC
05.2023 - 06.2024
Barista
Starbucks
03.2020 - 05.2021
Associate of Applied Science - Computer Science
University of Maryland Baltimore County
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