Over 20 years of personal professional management and marketing experience. Currently serving as a Veterans educational representative with the VA and Harford County. Assists Veterans navigating the VA with their educational goals. Serves daily to meet multiple goals with enrollments, VA certifications, marketing for the current educational setting, and conducting day-to-day administrative operations. Handles Personal Identifying Information (PII) daily. Scored excellence on last evaluations
June 2024. Strives to remain on top of priorities to meet the current and future goals that are set forth by the Colleges Strategic Plan. Has a self-starting practice and delivers excellence in all job satisfaction.
Overview
4
4
years of professional experience
Work History
Domestic Engineer
Aided in multiple relocations due to change of duty station and deployments
Supported family transition in education, social, mental, and physical development
Facilitated and maintained household finances, budgets, and spending
Handled time management for household
Completed BFA during this period
Veterans Service Specialist
Harford Community College
01.2023 - Current
Serves as the School Certifying Official (SCO) and liaison between the U.S
Department of Veteran Affairs (VA) and the District to ensure compliance with VA educational regulations; supports the program during VA and Department of Defense (DOD) audits; maintains, verifies, and updates documentation and student enrollment records; ensures certification of veteran student eligibility and enrollment; advocates for distribution of eligible benefits and receipt of services and resources; consults with students regarding academic concerns and monitors academic progress
Conducts and participates in outreach events for recruitment and veteran benefits awareness; plans, coordinates, organizes, schedules, and conducts orientations, workshops, seminars, presentations, tours, meetings, and other activities related to the veterans' program; arranges and confirms speakers; reserves facilities and makes other necessary arrangements
Partners with marketing to develop promotional and informational collateral for outreach events to raise awareness and promote available programs, services, and educational resources to military and community organizations offered to aid the applicable student population
Serves as the point of contact for students, staff, and the public regarding department and program services; provides technical and specialized program information and assistance; explains program applications, policies, procedures, requirements, and restrictions
Assesses students' current knowledge, understanding, and experience to determine next steps and recommend applicable resources; assists students and provides technical assistance in the use of programs and resources; refers students to counselors, other student services, and resources, as needed; answers phones and refers callers to appropriate office or District staff, as needed
Establishes and maintains records, files, and record keeping systems, including confidential and sensitive information; collects, compiles, records, and verifies narrative, statistical, and financial data, and other information; researches and verifies information, as requested
Compiles and tabulates statistical data; compiles information from various sources and prepares appropriate forms, schedules, and summarizes data related to standard reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project or program area, including federal and state mandated reporting; verifies accuracy, completeness, and compliance with rules, procedures, regulations, policies, and other mandates
Monitors accuracy of college catalog and changes in academic programs that impact student's eligibility
Assists manager with hiring process for the VA Work-Study program as the Work-Site Supervisor
Develops and establishes relationships with the service area communities to promote the college, including educational programs and resources, campus events, career workshops, and scholarships
Outreaches to APG Garrison command and Harford Community Veterans Commission participating in strategic planning that are in line with the colleges vision
Applied enrollment options and certified over 200 Veterans for their benefits as well as educational options while sitting in this position
Aided in the ability for them to return either during or post their Military service
Provided administrative and secretarial support to the organization of the Veterans assisted Support for Harford Community College
Responsible for making travel and hotel arrangements for the Veterans team to include coordination for multiple events and efforts
Managed and maintained a highly detailed calendar and multiple appointments
Received and read incoming correspondence from all sources for the Harford Community College Veterans assistant office and organized it in conjunction of proper delivery and tasks
Managed and maintained the security program as a Security manager and verified security clearances to provide security badges to any student that need access to different departments within the school
Was recognized upon State Legislature components on the assets that the position was being transformed into and develop with the current enrollment statue of military veterans returning to school for their extended collegiate education
Conferred regularly with organizational leadership to keep apprised of new or changing policies, positions, requirements, and special priority matters
Test Administrator/Administrative Assistant
01.2021 - 01.2023
Tracks arrival and departure of inbound and outbound soldiers/students and provides appropriate education benefits briefings
Maintains the Customer Management Tool to track each member’s visit
Work with a diverse range of soldier population and Garrison Visitors
Aids Education Services Officer and Academic Counselor in the performance of their duties
Creates pamphlets and tutorials regarding Army Ignited navigation and enrollment actions
Maintains office organization, supplies, inventory and computer readiness
Manages weekly social media & marketing presence for the Education Center and Test Center
Handles interpersonal correspondence between Education Center and Education Institutions
Coordinates calendar for testing, presentations, training, and employee absences
Set up Education Fairs with Education Institutions
Explains Tuition Assistance program as well as Post-9/11 GI Bill education benefits to active-duty soldiers, veterans, and their family members
Navigates in house DOD system to track their education path and their associated use of Tuition Assistance benefits
Manage and coordinate the administration education systems and the ARMY Personnel Test Programs (APT)
Establish liaison with colleges, universities and vocational-technical schools to facilitate the acceptance of military training for academic credits
Established a Test Facility for over 350 Soldiers to retest and retrain for their Basic Skills Education Program (BSEP) to improve their General Tech (GT) Score that would allow them to be in a more desirable Job within the military
During this duty there was 8 candidates that improved their score to go to Officer school and transition from Enlisted to Officer
Managed and maintained timekeeping duties for 10 employees in the education center
Researched and networked the communication during the Army Ignited program to be the face of firsthand knowledge to deliver to Soldiers on a day-to-day basis
Helped over 1500 Soldiers with issues complaints and facts to deliver the best process possible to help soldiers develop a foothold in the Army Ignited program
Established a Logistics program to track and account for an excess of $500,000 in property to ensure solidified tracking and transactions with equipment to ensure knowledge management was conducted on all equipment on a day-to-day basis
Demonstrated a strong attention to detail to result in not only zero losses during time in tenue, but also created an environment that established for a 100% in productivity and organizational recall
Education
Bachelor of Fine Arts (B.F.A.) - Visual Communications