Aaliyah Pierce
Baltimore
Summary
Empathetic and compassionate individual with strong commitment to supporting individuals and families. Possesses foundational knowledge in social welfare policies and case management, alongside skills in active listening and conflict resolution. Dedicated to making meaningful impact by fostering positive change and promoting well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
SI Staffing
Baltimore, MD
03.2025 - Current
- Managed scheduling and calendar appointments for multiple executives, ensuring efficient time management.
- Coordinated travel arrangements and itineraries, optimizing logistics and cost-effectiveness.
- Assisted with document preparation and filing, maintaining organized records for easy access.
- Responded to inquiries via phone and email, providing timely support to staff and clients.
- Utilized office software to create reports and presentations, enhancing communication across departments.
- Supported event planning efforts by organizing logistics and materials for meetings and conferences.
- Collaborated with team members on projects, facilitating clear communication and task completion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Intern
Free Baltimore
Baltimore, MD
05.2023 - 04.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Provided project progress updates and proposed solutions to issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in organizing community outreach programs to enhance local engagement and participation.
- Coordinated volunteer schedules and activities, ensuring efficient resource allocation for events.
- Developed marketing materials to promote events, increasing awareness among target audiences.
- Conducted surveys to collect feedback from participants, informing future program improvements.
Education
Bachelor of Science - Social Work
Morgan State University
1700 E. Cold Spring Ln, Baltimore, MD 2125104.2024
Master of Arts - Social Work
University of Maryland, Baltimore
Baltimore, MD05-2028
Skills
- Administrative Experience
- Adaptability
- Cooperative Attitude
- Time Management
- Organization
- Active Listening
- Critical Thinking
- Verifying Insurance
- Complex Problem Solving
- Detail Oriented
- Energetic & Outgoing
- Clerical Support
- Project Support
- Recordkeeping
- Mail Routing
- Teamwork and Collaboration
- Data Management
- Outstanding communication skills
- Database Management
- Flexible Schedule
- Computer Skills
- Administrative Support
- Administrative tasks
- Client Relationships
- Records administration
- Strong Academic Record
- Multitasking and Organization
- Initiative
- Team Collaboration
- Microsoft Office Suite
- Attention to Detail
- Creative and Resourceful
- Telephone Etiquette
- Fast Learner
- Operations Support
- Complex Problem-Solving
- Interpersonal and Social Skills
- Tech-Savvy
- Workflow Optimization
- Problem-Solving
- Billing and coding
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Deadline oriented
- Data organization
- Professional and mature
- Calendar management
- Records management
- Invoice processing
- Documentation and reporting
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data collection
- Spreadsheets
- Multi-line phone systems
Accomplishments
- Social Work Agency Pitch Contest, The EDAC Center at Morgan State University, 12/2023, In December 2023, the final project for our Clinical Social Work/Case Management Class was to create an agency and pitch it to judges within the room, similar to what you'd see on Shark Tank. My agency was called 'Bright Beginnings Maternity Services'. It was aimed at providing wraparound maternal care to mothers in low-income communities, focusing mainly on providing treatment for Maternal Substance Use Disorder (MSUD). I won the contest along with two other students.
- Shirley A. Reason Memorial Scholarship, The Howard L. Cornish Metropolitan Baltimore Chapter of Morgan State Alumni, 01/2023, In January 2023, the Howard L. Cornish Metropolitan Baltimore Chapter of the Morgan State University Alumni Association held the 38th Dr. Martin Luther King Jr. Scholarship Breakfast and I was awarded the Shirley A. Reason Memorial Scholarship.
- Made the Dean's List at Morgan State University : 2020, 2022, and 2023
Additional Information
Supported office staff with administrative tasks such as filing, data entry, and scheduling meetings. Participated in team meetings and brainstorming sessions to contribute ideas and solutions. Collaborated with other interns on group projects and presentations to enhance communication and teamwork skills. Received positive feedback from supervisors on work ethic, professionalism, and willingness to learn and grow in the role. Communicated with clients and providers on availability for scheduling and performed scheduling duties based solely on availability. Supported clients contacting the office with questions, concerns, or messages for their providers. Kept track of documentation such as signed progress notes, completed treatment plans, and expired authorizations.
Certification
CPR & First Aid, 08/2023
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Administrative Assistant
SI Staffing
03.2025 - Current
Intern
Free Baltimore
05.2023 - 04.2024
Bachelor of Science - Social Work
Morgan State University
Master of Arts - Social Work
University of Maryland, Baltimore
Degree
Bachelor of Science (B.S) Social Work, Psychology, 12/2024, 3.6, Coursework on Ethical Social Work Behavior, Experiences in the Field, and The 7 Steps of The Generalist Helping Process
Personal Information
Title: Social Work Intern
References
- Veronica Logan, 06/2023, 04/2024, Field Supervisor
- Darryl Green, 09/2023, 04/2024, Field Liaison & Professor
Training
- CPR & First Aid Certification Training, Free Baltimore, 02/2024
- SBIRT for Health and Behavioral Health Professionals, SAMHSA through the Addiction Technology Transfer Center Network, 02/2024
- SBIRT Training, Social Work Practice 3 class, 02/2024