Summary

Overview

Work History

Education

Skills

References

Timeline

Aaliyah Id-Deen

Bowie

Summary

A determined professional with extensive experience as a Judiciary Clerk at the Circuit Court, adept at legal document preparation and case management. Proven ability to strengthen client relationships through effective communication and problem-solving skills, ensuring compliance and accuracy in all documentation. Committed to delivering outstanding support in high-pressure environments.

Overview

years of professional experience

Work History

Courtroom/Judiciary Clerk

State of Maryland

Upper Marlboro, MD

06.2023 - 02.2026

Assembled paperwork, relevant files, and briefs for use by the judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
Tracked exhibits, admitted during court hearings, and updated documentation.
Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials, and judgments, and closing cases when complete.
Assisted in preparing court documents and filings for hearings.
Attended court proceedings to provide support and documentation assistance.
Reviewd legal documents to ensure accuracy and compliance with court regulations.
Provided assistance to judges during hearings and trials by taking notes of proceedings, managing paperwork.
Coordinated court docket scheduling activities such as setting dates for hearings or conferences.
Performed administrative duties, such as answering phones, filing papers, and data entry into computer systems.
Provided technical support services, such as scanning documents into digital formats.
Filed court documents according to established procedures, in a timely manner.
Used court templates to prepare subpoenas and correspondence for clients.
Reviewed and submitted documents to ensure they meet court standards for accuracy and completeness.
Input new cases and assign case numbers to customers.
Welcomed customers and assist with any concerns they may have with filing.

Member Service Representative (contract)

Kaiser Permanente

Fulton, Maryland

08.2022 - 12.2022

Managed member conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Enhanced member relationships by providing excellent service during each interaction.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Engaged in conversation with members to understand needs, resolve issues and answer product questions.
Referred unresolved member grievances to designated departments for further investigation.
Updated databases with new and modified customer data.
Kept records of member interactions or transactions, thoroughly recording details of inquiries.
Capability to manage a high volume of calls quickly and efficiently

Housing Specialist

United Way

Akron, OH

12.2021 - 04.2022

Verified assets and income for applicants.
Assisted clients with permanent housing transitions.
Scheduled tours so interested parties could view available units and see facilities.
Collaborated with social workers to support clients.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Expanded program outreach by delivering talks to homeless groups.
Located housing and other support services for displaced individuals working through homeless issues.

Administrative Assistant/Case Monitor

Oriana House Inc