Aaron Bandell
Colorado Springs
Summary
Capable and dedicated Technical Support Specialist with 10 years of experience in customer support and system administration. Experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Expert in access control administration, specializing in classified environments and vulnerability patching. Skilled at troubleshooting, communication and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Apogee Engineering
12.2022 - 05.2024
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Lead classified access control admin and vulnerability patching analyst.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Customer Service Associate
AAFES
10.2022 - 12.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Deli Clerk
Sprouts Farmers Market
04.2022 - 09.2022
- Assessed customer needs, responded to customer questions regarding products.
Homemaker
*
10.2021 - 04.2022
Cook
Hefty Gyro's
11.2019 - 02.2022
Production Operator
TASUS
09.2017 - 06.2019
Sanitation Technician
Schmidt Baking Company
09.2016 - 09.2017
Salesman
Guitar Center
09.2015 - 09.2016
- Developed extensive knowledge of live sound Performance and Engineering commodities. Worked with a focus on customer relationships.
- Installed and provided maintenance for control consoles, audio routers, recording equipment, microphones, digital audio systems, remote equipment, transmitters and networking systems.
Education
Associate of Arts - Music Technology
Cecil Community College
North East, MDSkills
- Customer Service
- Organizational Skills
- Data Entry and Maintenance
- Time Management and Organization
- Application Installation
- Defect Analysis and Resolution
- Access Management Software
- System Provisioning
- Hardware and Software Configuration
Certification
- CompTIA Security+
- Active Security Clearance
Additional Information
- IPSec
- Powershell
- TCP/IP
- Windows 10/11
- Office 365
- Adobe Suite
- Security
- Virtualization Technology
Timeline
Technical Support Specialist
Apogee Engineering
12.2022 - 05.2024
Customer Service Associate
AAFES
10.2022 - 12.2022
Deli Clerk
Sprouts Farmers Market
04.2022 - 09.2022
Homemaker
*
10.2021 - 04.2022
Cook
Hefty Gyro's
11.2019 - 02.2022
Production Operator
TASUS
09.2017 - 06.2019
Sanitation Technician
Schmidt Baking Company
09.2016 - 09.2017
Salesman
Guitar Center
09.2015 - 09.2016
Associate of Arts - Music Technology
Cecil Community College
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