Aaron Jack
Hyattsville
Summary
Knowledgeable System Engineer with solid background in system engineering. Effectively designed and implemented complex systems solutions, ensuring optimal performance and reliability. Demonstrated analytical thinking and problem-solving abilities while collaborating within cross-functional teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Engineer
The Global Edge Consultants
02.2023 - Current
- Engineer Network Node Manager (NNMi) and Network Automation (NA).
- Deliver support for monitoring devices on the network to configuration management.
- Manage software tools via Windows Server and Linux platforms
- Configure SNMPv3 on seeded devices
- Create PKI public/private keys for SSL certificates
- Create policy rules via scripts for auto-remediation
- Perform SNMP walks and load updated MIB’s
- Supervised system performance (cpu, memory, storage)
- Troubleshoot hardware and software issues, running diagnostics (nslookup, log files, debug)
- Documented problems in excel and word format
- Prioritized resolutions and assessed associated risk.
- Determined root cause analysis (snmp traps) for interface/node events network engineers
- Provide local and/or remote support via windows server 2008, Rhel, and Vsphere, and Active directory permissions in field deployed systems and/or customer lab facilities
- Locations for equipment installation are international and requires travel
- Adjust duplex speeds for Cisco Catalyst and Nexus devices
- Run reports via NPS for performance charts based on 6 months
- Support the installation and maintenance of the client LAN/WAN devices.
- Respond to and resolve incident tickets
- Draft and implement standard network change requests
- Provide support to Tier III network engineers for incident management and projects (site surveys, Technical Exchange Meetings (TEMs), and coordinate and install new equipment)
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
- Coordinate network operations, maintenance, repairs, or upgrades.
- Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs), Port Security, and Thin Configurations)
- 3 years 1 month
Consulting Engineer
Carahsoft
04.2021 - 02.2023
- Technical consultant and engineer for HP products: Network Node Manager (NNMi) and Network Automation (NA). I deliver support from monitoring devices on the network to configuration management. I manage the tools with Windows Server and Rhel 7, these are VM's that are managed with VMware.
- 1 year 11 months
Senior Network Engineer
General Dynamics Information Technology
11.2020 - 04.2021
- SIPRNet edge LCR project for JSP
- Perform Closet surveys for cut-sheets and rack elevations
- Prep staging area for cabling
- Pull live running configs from Cisco 3750 switches
- Copy run to stat-up config on HPE Aruba switches
- Add additional Aruba switch switch to stack based on available ports
- Perform port moves on port 24 designated for secondary uplink
- Remove Cisco switches from closet
- Install new HPE Aruba switches
- Collect Serial Numbers and Models for DRMO
- DoD SECRET Clearance
- 6 months
Voice Network Engineer
NOVA Corporation
05.2019 - 11.2020
- Provide Unified Communications system administration for VoIP Equipment (CUCM, CME, UC Unity, WebE) including all aspects of configuration, management, correction and preventive maintenance
- Configure, install, and replace network components including (but not limited to) network switches, wireless access points, network routers, handheld wireless devices, wireless bridges, and wireless LAN controllers
- Conduct training for end user personnel on network and telephone system use
- Complete daily and final trip reports of all actions for on-site support
- Itemize/Document all equipment shipped, configured, installed, updated, replaced, or reconfigured
- Provide Cable Plant support/installation as needed
- Upon detection of an alarm condition or receipt of a trouble report that indicates an out-of-service or degraded condition: Log all Incidents into Remedy and track through resolution, Provide status updates of ongoing Problem resolution activities using Remedy, Confirm problem resolution with the User.
- Perform root cause analysis for Incidents and Problems concerning Voice/ Network Equipment
- Perform trend analysis to identify chronic equipment performance issues and chronic problems
- Dispatch to resolve data, network, and/or VoIP, problems or provide limited scope support at remote locations CONUS & OCONUS
- Follow SLAs and Standard Operating Procedures, including problem resolution, escalation and notification
- 1 year 7 months
PC Refresh Technician
AllStaff Technical Solutions, DBA AllStaff Solutions
01.2019 - 04.2019
- Responsible for the staging, imaging, and deployment of 90 new laptop machines and migration of user data in a 3 month time frame.
- Utilize SCCM to download and install authorized user software and Lite touch bricks to image and push applications packages to new workstations.
- Installed Drivers
- Created machines names and joined each machine to the domain in Active Directory
- Troubleshot and repaired hardware/software and network connectivity issues.
- Perform asset management for site-specific properties in Mid-West Region, including custody transfer, daily status reports to team lead via Cisco Webex and tracking of asset progress using Remedy ticket/work order console.
- Resolved trouble tickets in incident management console. This includes tracking resolution progress and updating customers on ticket status via email, phone, and logging updates into the ticket.
- TDY in USACE St. Paul Minnesota (MVP); including North Dakota & Wisconsin
- Capable of carrying and lifting 50 lbs
- 4 months
Desktop Support Technician
SOC LLC
12.2017 - 01.2019
- Desktop Support Technician
- 1 year 2 months
Field Technician
AT&T
06.2017 - 11.2017
- Installed U-verse & Fiber Optic internet, phone, and TV services
- Ran and terminated (LC & SC) over 500 feet cable multimode/single-mode cable
- Installed and aligned DirecTV satellite dishes via AIM tool
- Performed Advanced Troubleshooting for commercial customers at NID and ISP Demarcation
- Provided excellent customer service
- 6 months
IT Analyst
NCJUA / NCICUA
08.2015 - 05.2017
- Created training and SOP documents on data migration project.
- Archived existing files from AS400 database to new software
- Utilized GIS systems to track updates to risk for customers' properties
- ISCS Sure Power Systems Installation ($21,000,000 Project)
- Processed claims & endorsements for customers and their agents via phone or mailing system.
- 1 year 10 months
Laboratory Assistant
North Carolina Agricultural and Technical State University
06.2014 - 05.2015
- Sequenced viral genomes on Next Generation Sequencing software for T.A. and Chief Scientist
- Quantified DNA & RNA templates via thermal cyclers to be sequenced
- Performed Cell cultivation/Harvesting, purification, and centrifugation
- Aligned output reads to reference genomes in database to identify outliers or mutations in samples via Sequencing platform.
- 1 year
Education
Bachelor's degree - Biology, General
North Carolina Agricultural and Technical State University
01-2015
High School Diploma - Pre-Medicine/Pre-Medical Studies
Garner High School
01-2011
Skills
- Network Systems
- Systems Management
- Red Hat Linux
- System engineering
- Troubleshooting
- Hardware and software installation
- Technical support
- Hardware configuration
Accomplishments
- Analyzed and designed a high-speed wireless network to support intel community customers with a more reliable and cost-effective model.
- Used Microsoft Excel to develop inventory tracking spreadsheets for HP T550 thin clients
- Resolved product issue through lab testing.
Certification
- Accredited Technical Professional - Network Node Manager i v10
- Security+
- CompTIA A+
- CompTIA IT Fundamentals Certification
- CompTIA Network+
Languages
English
Native or Bilingual
Timeline
System Engineer
The Global Edge Consultants
02.2023 - Current
Consulting Engineer
Carahsoft
04.2021 - 02.2023
Senior Network Engineer
General Dynamics Information Technology
11.2020 - 04.2021
Voice Network Engineer
NOVA Corporation
05.2019 - 11.2020
PC Refresh Technician
AllStaff Technical Solutions, DBA AllStaff Solutions
01.2019 - 04.2019
Desktop Support Technician
SOC LLC
12.2017 - 01.2019
Field Technician
AT&T
06.2017 - 11.2017
IT Analyst
NCJUA / NCICUA
08.2015 - 05.2017
Laboratory Assistant
North Carolina Agricultural and Technical State University
06.2014 - 05.2015
High School Diploma - Pre-Medicine/Pre-Medical Studies
Garner High School
Bachelor's degree - Biology, General
North Carolina Agricultural and Technical State University