Aaron Kraus
Glen Echo
Summary
Results-driven Pool Manager with extensive experience in staff management and operational efficiency. Known for enforcing safety regulations while delivering exceptional customer service. Committed to fostering teamwork and improving service processes to enhance overall performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pool Operator/Manager
Lighthouse Pools
Bethesda
05.2021 - Current
- Maintained pool water quality through regular testing and chemical adjustments.
- Operated and maintained pool equipment to ensure optimal performance and safety.
- Conducted routine inspections of pool facilities for cleanliness and safety compliance.
- Managed inventory of pool supplies, including chemicals and maintenance tools.
- Collaborated with team members to improve operational efficiency in daily tasks.
Customer Service Representative/Site Manager
Odd Job Genie
Washington
06.2024 - 08.2024
- Facilitated customer inquiries via phone and email, ensuring prompt responses.
- Resolved customer complaints while maintaining positive service experiences.
- Collaborated with team members to enhance service processes and improve efficiency.
- Educated customers on product features and benefits to boost user satisfaction.
- Accurately documented customer interactions in company database for future reference.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Managed and supported a team in startup environment, fostering effective collaboration and smooth operations.
Pool Manager
Lighthouse Pools
Bethesda
04.2021 - 08.2024
- Managed staff schedules and coordinated training for new lifeguards.
- Enforced pool rules and regulations while providing excellent customer service.
- Organized community events promoting safe swimming practices and water safety education.
- Developed and implemented emergency response plans for aquatic emergencies.
- Assisted in budgeting and managing operational expenses for pool facilities.
- Collaborated with local organizations to enhance community engagement through aquatic programs.
Education
Economics
Florida State University
Tallahassee, FL05-2029
Skills
- Client support
- Collaborative teamwork
- Analytical problem solving
- Event management
- Efficient scheduling
- Data interpretation
Affiliations
- Regularly Workout
- Have played and look to continue to play soccer at FSU
- Enjoy reading and self improvement
Languages
English
Professional
French
Limited
Accomplishments
- In High School maintained 3.85 (4.8) GPA
- Took 13 AP Classes, and 1 Post AP (Multi Variable Calculus)
- 1x Soccer State Champ, 2x Regional State Champ, 2x State Semi Finalist
- Bench 315
Certification
- Pool Operator License
- Lifeguard Certification
- CPR and Stop the Bleed certified by the American Red Cross
Timeline
Customer Service Representative/Site Manager
Odd Job Genie
06.2024 - 08.2024
Pool Operator/Manager
Lighthouse Pools
05.2021 - Current
Pool Manager
Lighthouse Pools
04.2021 - 08.2024
Economics
Florida State University
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