Customer-focused professional with a strong background in customer service, communication, and teamwork. Known for building positive long-lasting relationships, staying organized, and providing accurate, efficient service in fast-paced environments. Eager to bring a strong work ethic, attention to detail, and a commitment to delivering an excellent customer experience as a bank teller.
Work History
Field Marketing Representative
1 Year
HomeStar Remodeling | 2025.08 - Current
Built strong relationships with potential customers through door to door interactions.
Educated customers on services by identifying their needs and explaining our company's solutions
Demonstrated persuasive communication skills while maintaining a customer-focused approach.
Researched competitor offerings to better understand market trends and effectively position services.
Scheduled free consultations while accurately documenting customer information.
(Lead) Server
1 Year 10 Months
Modena Reserve at Kensington | 2023.09 - 2025.07
Provided friendly customer service by helping residents choose meals based on their dietary needs.
Built positive relationships with residents through professional and respectful communication.
Kept the dining area clean, organized, and safe.
Restocked supplies, monitored inventory, and informed management when items were running low.
Followed dietary requirements carefully and paid close attention to detail when serving residents.
Assigned daily work areas to team members to keep operations running efficiently.
Helped interview, train, and support new employees.
Worked with management and coworkers to provide efficient and reliable service.
Resolved resident concerns professionally to ensure a positive experience.
Server
3 Years 3 Months
Uncle Julio's Gaithersburg | 2021.06 - 2024.09
Helped customers make informed decisions by answering questions and recommending options that fit their preferences and dietary needs.
Provided friendly, attentive service while taking orders and ensuring each customer had a positive experience.
Maintained a clean, organized workspace to support efficient daily operations.
Built positive relationships with customers by creating a welcoming and professional environment.
Worked closely with team members to provide fast, reliable service during busy shifts.
Handled customer concerns calmly and professionally to ensure satisfaction.
To-Go Specialist
2 Years 7 Months
Uncle Julio's Gaithersburg | 2021.06 - 2024.01
Coordinating with the cooking staff to ensure that the orders were packed correctly and in a timely manner.
Constantly maintaining an organized and clean area
Delivering orders to the guest quickly in a hospitable manner
Host
9 Months
Uncle Julio's Gaithersburg | 2021.06 - 2022.03
Welcomed customers with a friendly and professional attitude, ensuring they felt valued from the moment they arrived.
Assisted customers in person and over the phone by answering questions and concerns.
Managed waitlist and reservation flow during busy periods while providing prompt and efficient service.
Used a tablet-based reservation system to schedule appointments, update customer information, and maintain accurate records.
Worked closely with other hosts and managers to keep operations running smoothly and provide a positive customer experience.
Handled customer concerns with patience and professionalism to ensure every guest left satisfied.
Expeditor
1 Year 5 Months
IHOP | 2020.01 - 2021.06
In charge of training new expeditors and food runners in accordance with company policies and procedures.
Kept an eye on the meal preparation to ensure that it was delivered on time and to the satisfaction of the guests.
Organized and prepared Online food orders
Education
Associate of Arts - Business Administration
Montgomery College | Rockville, MD | 06.2027
Working toward an associates degree in Business Administration with a specialized focus in accounting.
High School
Watkins Mill High School | Gaithersburg, MD | 01.2023