Abdoul Rachid Sow
Silver Spring
Summary
Aspiring data analyst with skills in Python, SQL, Excel, and Tableau and experience building machine learning and analytics projects, including customer churn modeling and sales performance dashboards. My background in computer science, information systems, cybersecurity, and networking gives me a strong technical foundation and an understanding of how data, systems, and infrastructure work together.
I also bring leadership and operations experience, where I analyzed sales trends, supported daily workflows, and made data-informed decisions in a fast-paced environment. Combined with business and accounting studies, I’m able to connect technical insights with real organizational needs. I’m continuing to grow my portfolio and seeking opportunities to contribute in a data-focused role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Chaac Foods Restaurants
08.2023 - Current
- Oversaw daily operations and coordinated workflows, applying logical problem-solving to keep systems and processes running efficiently.
- Monitored sales data and operational metrics to identify patterns, support decision-making, and improve performance.
- Used digital tools and systems to manage transactions, track inventory, and maintain accurate, organized data.
- Troubleshot technical and operational issues in real time, ensuring minimal disruption and fast resolution.
- Managed cash flow and performed accuracy checks similar to verifying data integrity and consistency.
- Assisted with scheduling and resource allocation, optimizing staff coverage based on demand patterns.
- Trained new employees on system usage, procedures, and best practices, improving team efficiency and standardization.
Soilder
United States Marine Corps
02.2023 - 07.2023
- Developed discipline, resilience, and strong attention to detail through rigorous training.
- Strengthened teamwork, adaptability, and the ability to perform under high-pressure conditions.
- Gained experience with structured procedures, physical conditioning, and mission-focused execution
- Executed tactical operations in diverse environments, ensuring mission readiness and operational effectiveness.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
Customer Service Representative
Chaac Foods Restaurants
09.2022 - 02.2023
- Handled customer orders and phone communications using digital systems, ensuring accurate data entry and smooth workflow.
- Supported front-of-house processes during busy periods by organizing tasks, managing queues, and assisting with order preparation.
- Provided user assistance by answering questions, guiding customers through steps, and helping them navigate available services.
- Kept the workspace organized to maintain efficient operations and improve overall user experience.
- Strengthened problem-solving, communication, and teamwork abilities — skills directly transferable to technical and computer science roles.
Cyber Assistant
22etxis Space
03.2021 - 06.2022
- Prepared computer stations, and ensured all systems were functioning properly.
- Performed basic maintenance including software updates, simple troubleshooting, and system checks.
- Assisted customers with printing, email access, document editing, browsing, and other computer tasks.
- Guided customers step-by-step on how to use programs and online tools, improving their digital confidence.
- Developed strong skills in computer literacy, customer service, and problem-solving
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
12-2026
Associate of Arts - Business Administration And Mangement
Montgomery College
12-2025
Associate of Arts And Sciences - Computer And Information Sciences
Montgomery College
12-2025
Skills
- Python
- Database Management System (DCMS)
- C
- Leadership
- Pandas (Software)
- Customer Service
- Technical Support
- Problem Solving
- System Setup/ Computer Maintenance
- Microsoft/ Excel
- Computer Security
- Data Visualization
- Time Management
- Accounting Management
- Financial Analysis
- Communication
Accomplishments
- CSX Cybersecurity Fundamentals Certificate (CSXF)
- HDI Customer Service Representative
- Certified Food Protection Manager (CFPM)
Certification
- Department of Health and Human Resources Food Services Manager
- Security Clearance
Languages
English
French
Timeline
Shift Lead Manager
Chaac Foods Restaurants
08.2023 - Current
Soilder
United States Marine Corps
02.2023 - 07.2023
Customer Service Representative
Chaac Foods Restaurants
09.2022 - 02.2023
Cyber Assistant
22etxis Space
03.2021 - 06.2022
Bachelor of Science - Computer Science
University of Maryland Global Campus
Associate of Arts - Business Administration And Mangement
Montgomery College
Associate of Arts And Sciences - Computer And Information Sciences
Montgomery College