Abdul Muneer Takal
Olney
Summary
Dynamic professional with extensive experience at Communications, excelling in customer service and conflict resolution. Proven track record in data analysis and report writing, enhancing customer satisfaction through effective complaint handling. Adept at mentoring teams and optimizing project outcomes, leveraging strong interpersonal skills to foster collaborative relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Telenor Communications
Islamabad
01.2022 - 12.2024
- Mentored junior team members and managed employee relationships.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Monitoring and Evaluation Officer
Checchi Consulting Group
Kabul
07.2017 - 08.2021
- Prepared periodic reports highlighting key findings from M&E activities performed.
- Prepared presentations summarizing project progress for management review.
- Reviewed program plans to develop and coordinate activities.
- Maintained updated records of all M&E activities conducted throughout the year.
- Drafted evaluation reports based on collected data and analysis results.
- Coordinated with external consultants to carry out evaluations as required.
M&E and Program Officer
Tetra Tech
Kabul
12.2012 - 06.2014
- Coordinated with internal and external stakeholders for successful implementation of projects.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked closely with current and prospective partners, acting as primary point of contact for program grants and engagement opportunities.
- Conducted research on best practices in the field of program management.
Education
Bachelor of Arts - Literatures
Nangarhar University
Department Of Literatures And Education11-2010
Skills
- Customer service
- Conflict resolution
- Data analysis
- Customer relationship management
- Complaint handling
- Report writing
- Performance evaluation
- Survey analysis
- Microsoft Office Suite
Languages
English
Professional
Pashto
Professional
Dari/Farsi/Persian
Professional
Urdu/Hindi
Professional
Timeline
Customer Service Officer
Telenor Communications
01.2022 - 12.2024
Monitoring and Evaluation Officer
Checchi Consulting Group
07.2017 - 08.2021
M&E and Program Officer
Tetra Tech
12.2012 - 06.2014
Bachelor of Arts - Literatures
Nangarhar University
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