Abenet Ketema
Silver Spring
Summary
Highly experienced and dedicated waitress with 10 years in the hospitality industry. Known for delivering exceptional customer service and ensuring guest satisfaction in fast-paced environments. Proven ability to manage large sections, train new staff and optimize operations to increase efficiency. Strong attention to detail, excellent communication skills and a passion for creating memorable dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Lauriol Plaza
03.2015 - Current
- Manage a high-volume section, serving up to 100 customers per shift, contributing to a 20% increase in repeat customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Waitress
Uncle Julios
06.2022 - 12.2023
- Provided efficient and friendly service in a busy dining environment, consistently achieving a 95% customer satisfaction rate.
- Handled cash and credit transactions accurately, processing an average of $2,500 in sales per shift.
- Collaborated with management to introduce a new reservation system, reducing customer wait times by 25%.
Server
OTG Management Inc.
03.2012 - 05.2015
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Skills
- Menu knowledge
- Cash handling
- POS systems
- Order taking
- Customer service
- Multitaskin
- Collaboration
Relevant Skills
- Expert in multitasking effectively, managing multiple tables and customer requests in a fast-paced environment.
- Proficient in delivering exceptional customer service, ensuring a positive dining experience for all guests.
- Skilled in up-selling menu items and beverages, consistently increasing sales and boosting revenue.
- Strong communication skills enable precise and friendly customer interactions and seamless coordination with kitchen staff.
- Efficient in time management, ensuring timely service delivery and smooth restaurant operations during peak hours.
Timeline
Waitress
Uncle Julios
06.2022 - 12.2023
Server
Lauriol Plaza
03.2015 - Current
Server
OTG Management Inc.
03.2012 - 05.2015
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