Abigail Cardenas
Silver Spring
Summary
Hospitality professional with experience in bartending and restaurant leadership in fast-paced environments. Skilled in team coordination, customer service, inventory management, and daily operations. Proven ability to maintain high service standards while supporting overall business performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Maiz 64
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced drink wait times by managing bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Created seasonal cocktail recipes to enhance customer experience.
- Taking orders, answer questions about food menu and beverage menu.
- Established relationships with customers to tailor service to individual tastes.
Restaurant Shift Manager
Amparo Fondita
Washington
06.2025 - 04.2026
- Supervised daily restaurant operations and ensured compliance with health standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service quality.
- Organized daily activities, delegated duties, addressed employee concerns, and managed disciplinary matters to maintain operational standards.
- Resolved customer complaints and ensured a positive dining experience.
- Resolved customer complaints in a timely manner.
- Implemented procedures that streamlined workflow and increased efficiency in service delivery.
- Managed inventory, ordering supplies, and minimizing waste effectively.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Managed payroll processing for hourly team members within the department.
- Assumed multiple roles, including bartender, server, and expo, during staff shortages.
Bartender
amparo fondita
Washington
01.2024 - 06.2025
- Prepared and served cocktails, beers, and wines to customers.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
Restaurant Busser
Maiz 64
05.2022 - 06.2023
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers by providing timely water refills and bread service, enhancing overall guest experience.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Streamlined restaurant operations by promptly resetting tables for incoming customers, ensuring quick turnover.
- Supported bar team with drink preparation, gaining knowledge of margarita recipes.
Education
High School Diploma -
San Juan Bosco
Salamanca, España06-2020
Skills
- POS Systems
- Inventory & Ordering
- Cash handling
- Payroll scheduling
- Pre-shift walk-through
- Customer Service Excellence
- Team leadership
- Team collaboration
- Conflict Resolution
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- ServSafe Handlers
Timeline
Restaurant Shift Manager
Amparo Fondita
06.2025 - 04.2026
Bartender
amparo fondita
01.2024 - 06.2025
Bartender
Maiz 64
06.2023 - Current
Restaurant Busser
Maiz 64
05.2022 - 06.2023
High School Diploma -
San Juan Bosco