Abigail Younkins
Gaithersburg
Summary
Dedicated professional with a strong background in customer service and cash handling. Known for effective communication and problem-solving skills, committed to creating positive experiences for customers.
Overview
5
5
years of professional experience
Work History
Farm Hand
Butlers Orchard
Germantown
06.2021 - Current
- Assisted customers in product selection and provided exceptional service.
- Managed inventory levels and restocked shelves.
- Collaborated with team members to maintain store appearance and cleanliness.
- Led patrons during birthday parties, guiding them to fields and identifying crop picking locations.
- Greeted patrons upon arrival, scanned tickets, and directed them to crop areas.
- Assisted in the Farmers Porch as a cashier, ringing in food orders.
- Processed customer refund requests at service counter, ensuring timely and efficient service.
Cleaner
Mission Contracting INC
Germantown
12.2025 - 03.2026
- Swept exteriors of buildings, vacuumed carpets, and dusted surfaces.
- Collected trash from hallways and around apartment buildings to maintain a clean environment.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas using approved supplies.
- Scrubbed walls to remove scuff marks or stains.
- Swept sidewalks and driveways to ensure clear pathways and enhance curb appeal.
- Conducted routine maintenance checks and reported needed repairs to management for prompt action.
Pet Care Associate /Retail Sales Associate
Petsmart
Frederick
02.2024 - 03.2025
- Guided customers in selecting suitable pet products and supplies to enhance pet well-being.
- Educated pet owners on proper care, nutrition, and training techniques.
- Monitored the health and behavior of animals in care facilities.
- Addressed customer inquiries and resolved concerns with professionalism to ensure satisfaction.
- Participated in training new associates on store policies and procedures.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Provided excellent customer service to all pet owners.
- Assessed animals for injury or illness and documented symptoms for veterinarian follow-up.
Childcare Assistant
KidsCo
Gaithersburg
08.2023 - 01.2024
- Supported teachers in delivering engaging daily lesson plans and activities.
- Supervised children during playtime and educational activities.
- Coordinated materials and resources for effective classroom activities.
- Observed and monitored the safety of all children in care.
- Assisted in meal preparation including preparing snacks and drinks.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Led crafts and hands-on activities to foster engagement and developmental skills.
Retail Sales Associate
Safeway
Damascus
12.2021 - 06.2023
- Guided customers in product selection, ensuring personalized service to enhance satisfaction.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Resolved customer inquiries and complaints in a timely manner.
- Maintained composure while resolving conflicts, utilizing strong problem-solving and interpersonal skills to achieve positive outcomes.
- Processed transactions accurately by calculating pricing, applying discounts, and collecting payments efficiently.
- Collaborated with team members to maintain store appearance and cleanliness.
- Trained new associates on store policies and procedures effectively.
Education
High School Diploma -
Damascus High School
Damascus06-2023
Skills
- Cash handling
- Customer relationship management
- Customer service
- Conflict resolution
- Problem solving
- Team collaboration
- Effective communication
Timeline
Cleaner
Mission Contracting INC
12.2025 - 03.2026
Pet Care Associate /Retail Sales Associate
Petsmart
02.2024 - 03.2025
Childcare Assistant
KidsCo
08.2023 - 01.2024
Retail Sales Associate
Safeway
12.2021 - 06.2023
Farm Hand
Butlers Orchard
06.2021 - Current
High School Diploma -
Damascus High School