Abubakar Cisse

Pikesville

Summary

Proactive and adaptable security officer with a strong background in crime prevention and emergency response. Committed to promoting a safe environment while contributing to teamwork and positive guest experiences.

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Overview

years of professional experience

Work History

Front Desk Receptionist /Front Desk Concierge

Vector Security

Gainesville, VA

07.2025 - Current

Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
Coordinated communication between departments to facilitate efficient information flow and service delivery.
Maintained accurate records of visitor logs and appointment schedules using office management software.
Handled incoming calls, directing them to appropriate personnel while maintaining a professional demeanor.
Developed and maintained positive relationships with clients, fostering a welcoming environment at the front desk.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Unarmed Security Officer

Dahlcore Security Guard Services

Staten Island, NY

07.2024 - 03.2025

Monitored premises to ensure safety and security of property and personnel.
Conducted regular patrols to detect and deter potential security breaches.
Responded effectively to emergencies, coordinating with local authorities as needed.
Prepared detailed incident reports documenting security events and actions taken.
Directed guests around building and answered accessibility questions.
Completed full building and grounds patrols to spot and investigate concerns.
Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Implemented safety protocols, promoting awareness of emergency response procedures among staff and visitors.

Education

High School Diploma -

Eleanor Roosevelt High School

Greenbelt, MD

Skills

Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette

Data entry
Problem-solving skills
Maintaining order
Crime prevention
Security equipment operation

Languages

English

Native or Bilingual

French