Ada Armenta
Owings Mills
Summary
High energy worker skilled at welcoming guests and overseeing operations. Calm and level-headed in all types of situations. Over achiever in making costumers feel happy, understood and appreciated while getting the right customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host and Cashier
Don Tiger Mexican Cantina
06.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone or online , answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Host
Eggspectations
07.2022 - 10.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Swim Instructor and Life Guard
Goldfish Swim School
06.2021 - 06.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
Education
Owings Mills High School
Owings Mills, MD06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Certification
Bilingual certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host and Cashier
Don Tiger Mexican Cantina
06.2023 - 08.2023
Host
Eggspectations
07.2022 - 10.2022
Swim Instructor and Life Guard
Goldfish Swim School
06.2021 - 06.2022
Owings Mills High School
Bilingual certified
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