Adam Scott
Dundalk
Summary
Dynamic professional with a proven track record at Clearview Auto Glass Repair & Replacement, excelling in customer service and team leadership. Skilled in relationship building and policy analysis, I enhance client satisfaction and retention through effective communication and tailored solutions. Committed to delivering exceptional service while managing multiple priorities efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
07.2025 - Current
- Delivered food orders efficiently and accurately to enhance customer satisfaction.
- Navigated optimal routes using GPS technology to minimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Managed multiple deliveries simultaneously while maintaining high service quality.
Lead CSR
Clearview Auto Glass Repair & Replacement
01.2014 - 07.2025
- Led customer service team to enhance client satisfaction and retention rates.
- Developed training programs for new hires, improving onboarding efficiency and consistency.
- Managed scheduling and workflow optimization, ensuring timely service delivery.
- Resolved complex customer issues, fostering positive relationships and loyalty.
Insurance Producer
State Farm ( Jason Griswold )
01.2016 - 12.2019
- Developed customized insurance plans to meet client needs and enhance satisfaction.
- Cultivated relationships with new clients through effective networking and referrals.
- Conducted comprehensive risk assessments to identify coverage gaps and opportunities.
- Educated clients on policy options, ensuring informed decision-making regarding coverage.
Education
High School Diploma -
Governor Thomas Johnson
Frederick, MDSkills
- Relationship building
- Policy analysis
- Sales expertise
- Sales proficiency
- Licensed in Maryland
- Customer service
- Quotes and sales
- Customer follow-up
- Auto insurance
- Leads prospecting
- Health insurance
- Account management
- Cold calling
- Upselling
- Life insurance
- Property insurance
- Client retention
- CRM software
- Policy Knowledge
- Teamwork
- Attention to detail
- Multitasking
- Insurance policy sales
- Product knowledge
Accomplishments
- Achieved President's Club by completing scorecard with accuracy and efficiency.
Certification
- Property and Casualty License
- Life and Health License
Timeline
Dasher
DoorDash
07.2025 - Current
Insurance Producer
State Farm ( Jason Griswold )
01.2016 - 12.2019
Lead CSR
Clearview Auto Glass Repair & Replacement
01.2014 - 07.2025
High School Diploma -
Governor Thomas Johnson