ADELINE VILLATORO-SANTANA
ROCKVILLE
Summary
Dynamic and detail-oriented professional with proven success at Watkins Mill Liberty, excelling in customer service and front desk operations. Skilled in payment processing and relationship building, I enhanced client satisfaction by streamlining check-in processes, significantly reducing wait times while maintaining a positive and professional atmosphere.
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
1
1
year of professional experience
Work History
Receptionist /Customer Service Cashier
Watkins Mill Liberty
03.2024 - Current
- Greet incoming customers professionally and provide friendly, knowledgeable assistance
- Confirm appointments, communicate with clients, and update client records
- Answer phone promptly and directed incoming calls to Service Manager For Further Assistance
- Keep reception / waiting area clean and neat to give customers positive first impression
- Enter Invoices into Computer
- Return defective or wrong parts for credit
- Cash Out Customers
- Handle cash, credit, debit transactions and maintain sales and payments records accurately for accountant
- Respond to inquiries from callers seeking information on service repairs
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Order parts
- Reduce wait times for visitors by implementing more efficient check-in process
Education
High School Diploma -
ROCKVILLE HIGH SCHOOL
Rockville, MD06-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Greeting and seating clients
- Multi-line telephone operation
- Documentation and reporting
- Tech-Savvy
- Basic accounting
- Supply management
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Call answering and routing
- Payment processing
- Relationship building
- Documentation
- Records maintenance
- Basic math
- Word processing
- Scheduling appointments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist /Customer Service Cashier
Watkins Mill Liberty
03.2024 - Current
High School Diploma -
ROCKVILLE HIGH SCHOOL
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