Adeola Omodara
Glen Burnie
Summary
Results-driven Sales Manager with extensive experience in sales strategy, customer relationship management, and operations execution. Proven ability to lead large teams (50+ associates) to achieve sales targets, improve customer satisfaction (+15%), and enhance revenue streams. Skilled in analyzing sales data, implementing strategic initiatives, and fostering collaborative, high-performance cultures. Certified manager passionate about driving continuous improvement and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
CarMax
Gaithersburg
05.2022 - Current
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers, answering questions about product features and capabilities.
- Developed pricing strategies to maximize profits while remaining competitive in the market.
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Implemented process changes to streamline sales department workflow.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
Senior Customer Service Analyst
CarMax
Richmond
01.2025 - 05.2025
- Developed strategies for increasing sales through improved customer relations.
- Utilized problem solving skills to troubleshoot complex technical issues reported by customers.
- Created detailed reports on customer interactions for management review.
- Maintained up-to-date knowledge of product offerings, pricing plans, promotions and policy changes.
- Collaborated with other departments to develop strategies for improving the overall quality of the customer experience.
- Developed customized solutions that addressed specific needs of customers while meeting business objectives.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Reviewed established procedures to assess areas in need of improvement.
- Negotiated contracts with vendors and suppliers to reduce costs.
- Analyzed customer feedback data to determine trends in customer satisfaction levels.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Senior Sales Consultant
CarMax
Gaithersburg
01.2016 - 01.2021
- Strengthened current product portfolio by creating strategic brand-building events and special promotions.
- Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
- Ensured compliance with company standards in regards to quality control processes at each stage of the sale cycle.
- Negotiated contracts with vendors for discounts on bulk orders or special terms and conditions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Utilized social media platforms to engage with customers and promote products.
- Recruited, hired and trained new hires to optimize profitability.
- Engaged in cross-functional collaboration with marketing teams to develop promotional materials for campaigns.
- Acquired new business through prospecting, cold calling, and delivering impactful sales presentations.
- Monitored and oversaw staff performance to attain accurate individual and team target metrics.
- Recognized security risks to properly handle situations.
- Exceeded department expectations for productivity and accuracy levels.
Sales Manager
Best Buy
Laurel
01.2014 - 01.2016
- Participated in negotiations with vendors regarding product purchases or contracts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while remaining competitive in the market.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Oversaw regional and local sales managers and staff.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Education
Bachelor of Science - Cyber Security
Purdue University
West Lafayette, IN12-2027
Bachelor of Science - Banking And Finance
University of Ilorin
Kwara State, Nigeria03-2009
Skills
- Customer relationship management
- Sales operations
- Persuasive negotiations
- Sales planning
- Territory and account management
- Direct sales
- Sales coaching
- Fortune 500 company sales background
- CRM software
- Account management
- Multidisciplinary team leadership
Certification
- Project Management Professional (PMP), Exp. Jan 2026
- CompTIA Security+ CE Certification, Exp. Dec 2025
- Professional Scrum Master™ I
Volunteers
- Kaboom is a national nonprofit that unites with communities to build kid-designed playspaces
- Light the walk
Timeline
Senior Customer Service Analyst
CarMax
01.2025 - 05.2025
Sales Manager
CarMax
05.2022 - Current
Senior Sales Consultant
CarMax
01.2016 - 01.2021
Sales Manager
Best Buy
01.2014 - 01.2016
Bachelor of Science - Cyber Security
Purdue University
Bachelor of Science - Banking And Finance
University of Ilorin
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