Adreion Packer
Parsonsburg
Summary
Highly motivated manager in the health care sector with extensive experience in insurance and the revenue cycle. Thrives in a fast-paced environment and excels at managing teams and driving operational efficiency. Committed to delivering exceptional patient care and ensuring seamless financial operations. Contributed to the success of one of Maryland's top five hospitals, achieving the number one position for accounts receivable days during fiscal year end 2023.
Overview
43
43
years of professional experience
Work History
Patient Account Manager
Atlantic General Hospital
11.2016 - Current
- Directed team including collectors, billers, and credit balance specialists within Revenue Cycle.
- Collaborated with IT and clinical staff to develop the current system.
- Enhanced workforce proficiency with specialized EHR instruction.
- Identified and implemented efficiencies within the Revenue Cycle.
- Produced reports to sustain operational consistency within and outside of the department.
Team Lead
Carroll Hospital Center
06.2003 - 11.2016
- Unit secretary throughout the hospital setting up charts, adding and verifying orders for the doctors
- Performed administrative duties at the nurse's station on hospital floors.
- Collaborated with insurance carriers to ensure compliance with Maryland HSCRC regulations for reimbursements.
- Handled billing and collections for physicians.
- Ensured compliance with government guidelines while managing overpayments and refunds to insurance companies.
- Provided mentorship and assistance to team members working with Government and non-Government payers.
Administrative Assistant
Scott T Maurer, M.D.
06.2000 - 03.2003
- Performed duties related to patient registration, billing, and payment posting.
- Oversaw physician credentialing processes.
- Contributed to positive workplace environment by working effectively with colleagues.
- Offered assistance during patient interactions.
Office Worker
Khalil Freiji, M.D.
03.1998 - 06.2000
- Carried out front desk responsibilities efficiently.
- Collaborated with team to ensure smooth office operations.
Office Worker
Primary Care Specialists, INC
06.1994 - 03.1998
- Executed duties including patient registration, billing processes, referral coordination and posting payments.
- Worked cohesively with colleagues to enhance office efficiency.
Office Worker
Brian Kressin, D.P.M.
06.1991 - 06.1994
- Handled front desk responsibilities including patient registration and billing.
- Contributed to maintaining an efficient and harmonious office.
- Aided in providing essential services to patients.
Beautician
The Haircuttery
03.1982 - 06.1994
- Holding a professional license in cosmetology since 1982.
- Supervised daily salon staff operations, ensured accurate financial deposits.
Education
Master Of Business - Health Care Administration
University of Phoenix
Phoenix, AZA.A. And Bachelors - Health Care Administration
University of Phoenix
01.2020
Skills
Problem solving
Attention to detail
Critical Thinking
Adaptability
Leadership
Collaboration
Software proficiency
Organization
Affiliations
AAHAM Maryland and National chapters
CRCS-I
CRCP-I
Timeline
Patient Account Manager
Atlantic General Hospital
11.2016 - Current
Team Lead
Carroll Hospital Center
06.2003 - 11.2016
Administrative Assistant
Scott T Maurer, M.D.
06.2000 - 03.2003
Office Worker
Khalil Freiji, M.D.
03.1998 - 06.2000
Office Worker
Primary Care Specialists, INC
06.1994 - 03.1998
Office Worker
Brian Kressin, D.P.M.
06.1991 - 06.1994
Beautician
The Haircuttery
03.1982 - 06.1994
Master Of Business - Health Care Administration
University of Phoenix
A.A. And Bachelors - Health Care Administration
University of Phoenix
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