Adrian Mims
UpperMarlboro
Summary
Dynamic professional with extensive expertise in operations and customer service, particularly within McDonald's framework. Demonstrated success in staff training and development, coupled with robust inventory management capabilities. Skilled in optimizing team performance and conflict resolution, ensuring adherence to food safety standards while fostering operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Assistant
Veteran Military Services
Largo
09.2023 - Current
- Assisted clients and office personnel with administrative tasks.
- Conducted data entry and call campaigns.
Department Manager
Party City Corporation
Largo
05.2022 - 10.2022
- Managed online order fulfillment and inventory organization.
- Provided excellent customer service and assisted with operational tasks.
- Trained staff in retail procedures and company policies.
General Manager / Assistant General Manager
McDonald's
Birmingham
10.2006 - 04.2022
- Managed daily restaurant operations, ensuring efficiency and high customer satisfaction.
- Supervised and trained employees at multiple locations, focusing on operational excellence.
- Conducted hiring, onboarding, and performance evaluations.
- Oversaw cash handling, financial reporting, and P&L management.
- Ensured compliance with food safety standards and corporate policies.
- Developed training programs to enhance crew and managerial performance.
- Managed scheduling, inventory control, and payroll processing.
- Provided leadership in resolving customer service issues and improving guest experiences.
Education
Associates - Culinary Arts
Prince George's Community College
Largo, MD12-2025
Skills
- Supervisory and leadership experience
- Staff training and development
- Customer service excellence
- Inventory and cash management
- Food safety and compliance
- Scheduling and payroll processing
- Operations and P&L management
- Conflict resolution and team building
Certifications And Additional Training
- ServSafe Food Protection Manager Certification (if applicable)
- McDonald's Management Training Program
Certification
- ServSafe Certification
Timeline
Office Assistant
Veteran Military Services
09.2023 - Current
Department Manager
Party City Corporation
05.2022 - 10.2022
General Manager / Assistant General Manager
McDonald's
10.2006 - 04.2022
Associates - Culinary Arts
Prince George's Community College
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