Adrian Smith

• Evaluated property damage claims to determine validity and compliance with policy guidelines.
• Conducted thorough investigations, gathering evidence and documentation to support claim decisions.
• Exercised proper judgment and decision making to analyze over 15 claims per week.
• Prepared reports of findings of investigations.
• Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
• Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
• Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
• Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
• Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.
• Developed strong relationships with clients, fostering trust throughout the claims process.
• Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

• Executed wall repainting by removing old paint and wallpaper, ensuring surfaces were primed for new applications.
• Operated hand and power tools to ensure timely completion of repair projects.
• Cultivated a distinguished reputation for high-quality handyman services to enhance customer satisfaction and trust.
• Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
• Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
• Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
• Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.
• Maintained compliance with internal and regulatory safety standards.
• Fixed and managed electrical and plumbing problems quickly and effectively.
• Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
• Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
• Assisted Licensed Contractor by inspecting pipes and piping systems to assess quality and condition.
• Assisted craft workers from other trades and shops on variety of projects, including Bathroom and Kitchen remodeling.
• Installed fixtures, appliances, and equipment to enhance functionality and aesthetics.
• Performed general repairs and maintenance tasks across various residential properties.

Achieved timely approvals and necessary supplements through proactive follow-up with adjusters.

Delivered accurate estimates and comprehensive documentation to insurance companies, enhancing project approval rates.

Developed detailed photo reports that effectively supported project scope, leading to improved stakeholder understanding.

Collaborated with production teams to ensure seamless project execution, resulting in high homeowner satisfaction.

Maintained open communication with homeowners and staff, fostering clarity and trust throughout the project lifecycle.

• Engaged subcontractors to obtain competitive pricing, ensuring alignment with project budgets and schedules.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Prepared material orders to complete projects on time and within budget.
• Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
• Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.

• Assessed and processed 15-20 claims each week, maintaining strict compliance with organizational procedures and industry standards.
• Ensured customer satisfaction by guiding insured clients and claimants through each stage of the claims process.
• Engaged with policyholders to verify details and gather necessary additional information for accurate processing.
• Provided detailed explanations of coverage liability and denial reasons to ensure clarity for policyholders, attorneys, and third-party providers.
• Reviewed and adhered to company and insurance client guidelines to accurately write claims process estimates and facilitate claim closures.
• Conducted on-site evaluations of fallen trees and roof leaks to generate accurate cost assessments for clients.
• Assessed policy provisions to determine coverage adequacy and guide approval or denial outcomes.
• Oversaw engagement with emergency repair cleaning companies and contractors to ensure efficient resolution of customer claims.
• Conducted comprehensive investigations of potentially fraudulent claims, ensuring thoroughness and quality control.
• Collaborated with contractors and clients to assess repair needs and timelines for resolution.

• Maintained current customer relationships by providing support, updates and new opportunities.
• Built and maintained healthy sales funnel utilizing cold calling, referrals, and social media.
• Identified potential sales opportunities.
• Developed relationships with prospective customers and offered business solutions.
• Recommended products and service solutions that drove revenue, reduced unnecessary cost and maximized growth.
• Upgraded services with existing clients by successfully resolving customer issues.
• Gathered feedback from customers to share with team members.

• Developed modifications for ongoing and completed projects to ameliorate performance weaknesses and discovered faults.
• Served as technical resource for operations personnel, answering queries and advising production staff.
• Participated in project requirement reviews, contributing to logistical planning tasks and other technical forecasts.
• Supported formal and informal test events by setting diagnostic parameters and analyzing results.
• Maintained deep knowledge of business process activities and development strategies.
• Maintained timely and accurate oral and written technical reports of engineering activities.
• Monitored design processes from conceptual phase through construction.
• Mentored new engineering and production team members.
• Analyzed and optimized operations, providing input on standard procedures and policies to streamline throughput.