Adrian Turner
Baltimore
Summary
Dynamic Shift Supervisor at CVS Pharmacy with expertise in cash handling and staff management. Proven track record in enhancing team performance and customer satisfaction through effective training and conflict resolution. Committed to operational excellence and continuous improvement, fostering a positive work environment that drives results.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
12.2021 - Current
- Supervised team members during shifts to ensure operational efficiency and adherence to company policies.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
- Conducted regular performance monitoring to identify areas for improvement and implement corrective actions.
- Facilitated training and development programs for new staff, enhancing team capabilities and service quality.
- Maintained safety compliance by conducting regular audits and ensuring adherence to health regulations.
- Resolved operational issues swiftly, minimizing disruptions and maintaining service continuity.
- Implemented customer interaction strategies that improved engagement and satisfaction levels.
- Enhanced team performance through regular feedback and motivational support.
- Managed product displays and merchandising to optimize sales opportunities and enhance customer experience.
- Executed cash handling procedures with precision, ensuring accuracy in financial reporting.
- Collaborated with management to develop strategies for improving store efficiency and customer service.
- Monitored customer flow and adjusted staffing levels accordingly to enhance service delivery.
- Encouraged a positive work environment to boost team morale and performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Lead House Manager
Fresh Hope Llc
11.2021 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of resident members by staying informed about their preferences, schedules, and priorities.
- Enhanced resident satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for resident members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between resident members regarding important updates or decisions related to the house manager role.
Produce Manager
Eddies Market
07.2015 - 01.2020
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of resident members by staying informed about their preferences, schedules, and priorities.
- Enhanced resident satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for resident members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between resident members regarding important updates or decisions related to the house manager role.
Education
Certificate of Technical Studies - Peer Recovery Specialist
CCAR Training
Baltimore, MDSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Inventory control
- Policy enforcement
- Inventory management
- Continuous improvement
- Schedule oversight
- Consulting
- Contract management
- Safety
- Shift reporting
- Sales monitoring
- Labor and food cost control
- Team leadership
- Problem-solving
- Team supervision
- Staff supervision
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
Timeline
Shift Supervisor
CVS Pharmacy
12.2021 - Current
Lead House Manager
Fresh Hope Llc
11.2021 - Current
Produce Manager
Eddies Market
07.2015 - 01.2020
Certificate of Technical Studies - Peer Recovery Specialist
CCAR Training