Adrianna Serrano
Edgewood
Summary
Enthusiastic restaurant server with five years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and flexible professional with multitasking and planning abilities. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
9
9
years of professional experience
1
1
Language
Work History
Restaurant Server
Cracker Barrell Old Country Store
09.2023 - Current
- Serve up to 50 meals per shift at this homey chain restaurant serving American comfort food, with an on-site general store.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Assist customers with dietary restrictions and food allergies by choosing appropriate salads and sides.
Restaurant Server
Longhorn Steakhouse
01.2023 - 06.2023
- Served up to 40 meals per shift at this casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
- Assisted customers with dietary restrictions and food allergies to order appropriate meals.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Server
Longhorn Steakhouse
04.2021 - 01.2022
- Served up to 40 meals per shift at this casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
- Assisted customers with dietary restrictions and food allergies to order appropriate meals.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Server
Longhorn Steakhouse
07.2015 - 12.2018
- Served up to 40 meals per shift at this casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
- Assisted customers with dietary restrictions and food allergies to order appropriate meals.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed extensive side work before and after the shift to ensure food prep areas were clean and well-organized.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
One Stop Career Center
Pleasantville, NJ08.2011
Skills
- Bilingual (Spanish)
- Food and beverage pairings
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Organization
Accomplishments
Recognized by the CEO of Longhorn Steakhouse Todd Burrows for deliverance of exceptional customer service.
Recognized by the SR. VP of Cracker Barrel Operations Cammie Spillyards-Schaefer for providing an outstanding dining experience for our guests.
Certification
ServSafe Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Server
Cracker Barrell Old Country Store
09.2023 - Current
Restaurant Server
Longhorn Steakhouse
01.2023 - 06.2023
Restaurant Server
Longhorn Steakhouse
04.2021 - 01.2022
Restaurant Server
Longhorn Steakhouse
07.2015 - 12.2018
GED -
One Stop Career Center
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