Adrianna Wright

As a Customer Service Lead I oversee the day to day front end and support a team of associates to ensure great customer service. I handle all customer interactions including inquires, complaints and conflict resolution to maintain satisfaction and build long term customer loyalty. I train and mentor new hires to ensure they understand company policies, procedures and service expectations. I manage complex transactions, returns and special orders to ensure accuracy and store standards. Multitasking, leadership and communication skills are key to keeping service areas running smoothly.

As a Customer Service and Drive-Up Specialist I was responsible for fast, friendly and efficient service in a high volume retail environment. I assisted customers with returns, exchanges and order pickups to ensure a smooth and positive shopping experience. I coordinated and fulfilled drive-up orders, worked quickly and accurately to meet tight deadlines and increase overall guest satisfaction. I kept my work area clean and organized, followed all safety standards and company policies. My attention to detail, multitasking and ability to stay calm under pressure helped with customer satisfaction and daily operations.