Adrianne Glover
Suitland
Summary
Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Bartender
Le Grand Boucherie
06.2024 - Current
- Oversee bar operations, ensuring exceptional customer service and high-quality beverage preparation
- Train and mentor staff to uphold service standards and enhance team performance
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintain a clean and safe work environment, adhering to health and safety regulations
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Le Diplomate
11.2022 - 06.2024
- Created innovative drink menus and cocktail recipes, achieving a 20% increase in customer engagement and sales
- Worked with management to introduce new drink specials, boosting weekly sales and overall bar revenue
- Mentored new staff on bar procedures, enhancing team performance and service quality
- Increased service speed by 18% through effective teamwork, improving operational efficiency and guest satisfaction
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Swingers Crazy Golf Club
11.2021 - 10.2022
- Trained new staff on bar procedures, elevating team performance and service quality, and ensuring compliance with health regulations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bar Manager
Cambria Hotel
04.2021 - 08.2021
- Managed bar operations by implementing new systems, resulting in a 20% increase in sales and achieving 100% customer satisfaction
- Developed and executed marketing strategies that boosted event attendance by 30% and enhanced brand visibility
- Trained staff to enhance service quality and compliance, while facilitating teamwork through regular meetings to improve service delivery
- Closed out cash register and prepared cashier report at close of business.
Restaurant Supervisor
Hornblower Cruises and Events
08.2018 - 03.2021
- Supervised a diverse team of over 50 staff members, optimizing schedules to reduce labor costs by 10% while maintaining high service quality
- Enhanced operational efficiency by managing food, supplies, and beverage orders, achieving a 10% reduction in inventory losses and a 20% decrease in order delivery time
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Lead Bartender
Shakespeare Theatre Company
08.2014 - 03.2020
- Managed beverage inventory using innovative software, reducing losses by 10% and maintaining accurate cash handling
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Pho Bar & Grille
10.2012 - 02.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
Certified Nursing Assistant - Nursing Assistant
Potomac Job Corps
06.2001
High School Diploma - General Education
Eastern High School
Washington, DC06.2000
Skills
- Communication
- Customer Service
- Organization
- Goal-Oriented
- Proactive
- Staff management
- Inventory
- Upselling strategies
- Expert mixology
- Supply ordering
- Drink pairings
- Event coordination
Certification
- TAM
- TWIC
- ABRA
Timeline
Lead Bartender
Le Grand Boucherie
06.2024 - Current
Bartender
Le Diplomate
11.2022 - 06.2024
Bartender
Swingers Crazy Golf Club
11.2021 - 10.2022
Bar Manager
Cambria Hotel
04.2021 - 08.2021
Restaurant Supervisor
Hornblower Cruises and Events
08.2018 - 03.2021
Lead Bartender
Shakespeare Theatre Company
08.2014 - 03.2020
Bartender
Pho Bar & Grille
10.2012 - 02.2013
High School Diploma - General Education
Eastern High School
- TAM
- TWIC
- ABRA
Certified Nursing Assistant - Nursing Assistant
Potomac Job Corps
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