Adriano Puertas
Perry Hall,MD
Summary
Developed leadership skills in a fast-paced, team-oriented environment, while enhancing customer service skills and carefully monitoring money. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition and build upon these skills into new field. Focused on driving success through effective team collaboration and innovative problem-solving, to ensure that team goals are not only met, but exceeded. Eager to contribute a unique blend of experience and enthusiasm to foster growth and excellence in future endeavors.
Overview
3
3
years of professional experience
Work History
Team Leader-Manager
Chick Fil A
02.2023 - Current
- End of day Close-Out to ensure all sales money is properly counted, accurate, and not over or short
- Track and measure money throughout the shift via drawers, registers, and the store safe
- Manage labor percentages to 17% or lower
- Handle customer complaints with great customer service to guarantee satisfaction
- Maintained calm, collected and logical during stressful moments to identify and implement optimal solutions
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction
Education
Bachelor of Science - Business Administration Major With A Concentration in Finance, Minor in Accounting
Towson University
Towson, MD05-2028
High School - Building Construction Technologies Program
Eastern Technical High School
Essex, MD05-2024
Skills
- Customer service & satisfaction
- Team leadership
- Team building
- Strong interpersonal communication
- Monitoring & tracking money
- Labor & floor management
Timeline
Team Leader-Manager
Chick Fil A
02.2023 - Current
Bachelor of Science - Business Administration Major With A Concentration in Finance, Minor in Accounting
Towson University
High School - Building Construction Technologies Program
Eastern Technical High School