Adrienne Harris
Baltimore
Summary
Dynamic Dental Front Office Coordinator with a proven track record at Dr. Catherine Collier, DDS, Professional with strong experience in managing dental front office operations. Skilled in patient scheduling, insurance coordination, and handling administrative tasks efficiently. Focused on team collaboration and achieving results in fast-paced environment. Reliable and adaptable, ensuring smooth office functionality and positive patient experiences.
Experienced with managing dental front office operations, including patient scheduling and administrative tasks. Utilizes strong organizational skills to ensure smooth office workflows and enhance patient experience. Track record of effective communication and problem-solving in dynamic dental office environment.
Overview
28
28
years of professional experience
Work History
Dental Front Office Coordinator
Dr. Catherine Collier, DDS
03.1997 - Current
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
Education
Dental Assistant Program
Medix School
Towson10-1984
Skills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Phone etiquette
- Patient scheduling
- Insurance verification
- Treatment Planning
- Financial coordination
- Appointment confirmation
- Excellent multitasking capability
- Dental terminology
- Friendly and outgoing
Accomplishments
Achieved a collection of $135K monthly with at 90% insurance collect rate
Timeline
Dental Front Office Coordinator
Dr. Catherine Collier, DDS
03.1997 - Current
Dental Assistant Program
Medix School
Similar Profiles
Heather LedbetterHeather Ledbetter
Dental Hygienist at Catherine Johnson Mincy, DDSDental Hygienist at Catherine Johnson Mincy, DDS
Rita CollierRita Collier
Office Administrator at Donald F Collier DDSOffice Administrator at Donald F Collier DDS
Suzette PencergaSuzette Pencerga
Dental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDSDental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDS