Adrina Green
Hyattsville
Summary
Customer service representative with expertise in conflict resolution and documentation compliance. Improved customer interactions and streamlined processes, resulting in higher service quality and satisfaction. Proven ability to enhance operational efficiency and foster positive customer relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Rooms To Go Corporate Office
Tampa
08.2021 - 08.2025
- Executed accurate processing of customer orders using company's order management system.
- Facilitated communication between customers and internal departments to resolve issues.
- Assisted customers with inquiries about furniture selection and delivery options.
- Documented customer interactions, ensuring compliance with company protocols.
- Provided timely resolutions for customer complaints to enhance satisfaction.
- Collaborated with team members to improve overall customer service quality.
Customer Service Representative
Publix
Tampa
02.2016 - 11.2020
- Greeted customers with professionalism, fostering a welcoming environment.
- Assisted customers in product selection and special requests to ensure satisfaction.
- Informed customers about deli specials, contributing to increased profitability.
- Prepared food orders meticulously according to customer specifications.
- Trained new staff on deli procedures and customer service standards for consistent service.
- Collaborated with team members to elevate customer experience through teamwork.
Sirius XM
Customer Service Rep
Winter Haven
05.2008 - 07.2013
- Enhanced team performance by contributing innovative ideas and solutions.
- Assisted customers with product inquiries and service requests to improve satisfaction.
- Managed daily sales transactions while maintaining accurate financial records.
- Educated customers on product features and benefits to facilitate informed decisions.
- Handled incoming customer calls to address product questions, sales inquiries, and complaints.
- Negotiated pricing and established contracts to finalize sales agreements.
Education
High School Diploma -
Chamberlain High School
Tampa, FL06-1987
Skills
- Effective communication
- Team collaboration
- Documentation compliance
- Conflict resolution
- Time management
- Sales strategies
- Customer engagement
- Call management
- Microsoft Outlook
- Microsoft Office Suite
- Payment processing
- Email management
- Call center operations
- Adaptability and flexibility
- Customer inquiry handling
Timeline
Customer Service Representative
Rooms To Go Corporate Office
08.2021 - 08.2025
Customer Service Representative
Publix
02.2016 - 11.2020
Sirius XM
Customer Service Rep
05.2008 - 07.2013
High School Diploma -
Chamberlain High School
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