Adwoa Nyampong
Laurel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Retail Sales Associate
AAA ALLIANCE CLUB
07.2023 - Current
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Air, Train,Hotel, Car and Cruise advisor
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service
Shiftsmart
08.2022 - 12.2022
- Used computer-aided telephone interviewing system to record data
- Coded and inputted survey results accurately to maintain data integrity
- Probed for relevant or appropriate information without influencing responses
- Verified that interviewees completed survey fully before concluding interview.
Survey Interviewer
SULIT GROUP
10.2022 - 12.2022
- Used computer-aided telephone interviewing system to record data
- Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information
- Reviewed results for completeness and accuracy before submitting
- Conducted structured interviews and recorded audio
- Customer service
Reservation & Ticketing Executive/
TRAVEL EXCELLENCE
04.2004 - 08.2012
- Assisted guests daily, providing exceptional service and effective problem-solving
- Trained reservations team of 4 to swiftly respond to email room bookings and keep room inventories accurate
- Strategized with central reservations department to determine new rate plans and organized promotions
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Researched and resolved customer issues
- Relayed information on availability, pricing and discounts to customers
- Reviewed guest information and payment options, checking for accuracy and completeness
- Recruited and trained new employees to meet job requirements
- Rendered Passport services / Protocol /VVIP/VIP SERVICES
Senior Reservation/Ticketing Associate
Lufthansa Airlines
10.1993 - 04.2004
- Researched and resolved customer issues
- Relayed information on availability, pricing and discounts to customers
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Reviewed guest information and payment options, checking for accuracy and completeness
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets
- Transmitted information or documents to customers through email, mailings or facsimile machine
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Printed itineraries and tickets for average of 30 passengers each day.
Managing Consultant
INTERALL LIMITED
08.2006 - 12.2020
- Implemented practices and procedures to reduce expenditures and increase savings.
- Created monthly forecast templates and resource management allocations for approved projects.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Alleviated issues by using innovative methods and effective problem-solving skills.
- Supported clients with business analysis, documentation, and data modeling.
- Cultivated strong relationships with clients, earning trust and establishing credibility as a strategic partner.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Cybersecurity Compliance,Risk Management Framework
ATLANTIC INTERNATIONAL UNIVERSITY
Honolulu, HI06.2025
Associate of Arts - BUSNIESS ADMINISTRATION
GIMPA
ACCRA, GHANA02.2011
Skills
- Customer Service, Phone and Email Etiquette
- Video, Unbiased and administering Interviews
- Problem-Solving
- Data Entry
- Verbal and Written Communication
- Data Review and Analysis
- Team Collaboration
- Regulatory Compliance
- Computer Skills, Microsoft Office
- Meeting Deadlines, Multitasking Abilities
- Proofreading
- Documentation and Recordkeeping
- Empathy and Rapport Building
- Client Engagement
- Assertiveness
- Survey Administration
- Relationship Management
- Detail Oriented
- Inbound and outbound calls, Active Listening
- Meeting deadlines
- Online research
- Video interviews
- Persuasion techniques
- Recordkeeping, Organization
- Google Drive
- Supervision and leadership
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Risk Management Framework
References
BENJAMIN SAM 908-468-6428
Timeline
Retail Sales Associate
AAA ALLIANCE CLUB
07.2023 - Current
Survey Interviewer
SULIT GROUP
10.2022 - 12.2022
Customer Service
Shiftsmart
08.2022 - 12.2022
Managing Consultant
INTERALL LIMITED
08.2006 - 12.2020
Reservation & Ticketing Executive/
TRAVEL EXCELLENCE
04.2004 - 08.2012
Senior Reservation/Ticketing Associate
Lufthansa Airlines
10.1993 - 04.2004
Bachelor of Science - Cybersecurity Compliance,Risk Management Framework
ATLANTIC INTERNATIONAL UNIVERSITY
Associate of Arts - BUSNIESS ADMINISTRATION
GIMPA
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