Aerionna Long
Pylesville
Summary
I enjoy working and communicating with people, I thrive in an active environment and creating positive connections is a priority to me. I believe that hard work does pay off and I am willing to take the harder path in order to complete a task.
Overview
6
6
years of professional experience
Work History
Service Advisor
Jones Junction
10.2022 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Server and Bartender
Red Lobster
06.2019 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender Shift Manager
Full Moon Pub and Grille
05.2021 - 10.2021
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Associate of Science - Accounting And Finance
Harford Community College
Churchville, MDSkills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Documentation and reporting
- Records management
Timeline
Service Advisor
Jones Junction
10.2022 - Current
Bartender Shift Manager
Full Moon Pub and Grille
05.2021 - 10.2021
Server and Bartender
Red Lobster
06.2019 - 10.2022
Associate of Science - Accounting And Finance
Harford Community College
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