Afolashade Aknde
Silver Spring
Summary
Offering solid foundation in leadership and team collaboration, eager to learn and thrive in dynamic environment. Brings understanding of customer service excellence and operational efficiency, ready to use and develop skills in communication and problem-solving. Ready to use and develop these skills in future roles.
Overview
3
3
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
05.2023 - Current
- Reduced medication errors through diligent oversight of prescription filling processes and staff training.
- Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Coordinated with other departments on special promotions or events occurring within the store that required cross-functional collaboration for success.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Collaborated with pharmacists to ensure proper drug storage, handling, and dispensing procedures were followed consistently.
- Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
Sales Associate
Target
01.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Fairmount Heights High School
Landover, MDSkills
- Pharmacy knowledge
- Patient confidentiality
- Medication dispensing
- Sales strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Problem-solving abilities
- Multitasking
- Critical thinking
- HIPAA compliance
- Reliability
Timeline
Shift Supervisor, Rx
CVS Pharmacy
05.2023 - Current
Sales Associate
Target
01.2022 - 11.2022
Fairmount Heights High School
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