Ahmad Parkinson
Clinton
Summary
Hard-working Customer Service Representative with strong history of meeting and exceeding customer expectations, Sales and Service expert with record of achieving performance targets while maintaining high-quality standards, and has expert-level knowledge of industry service protocols and best practices.
Overview
6
6
years of professional experience
Work History
Team Member
FedEx Office
02.2024 - Current
- Assist customers with concerns regarding packages and print orders
- Moved into Team-Lead role within first 90 days of employment
- Selected by managers to help trainees at other FedEx locations
Customer Service Representative
Verizon
02.2023 - 02.2024
- Met personal, team and company goals in customer service environment
- Informed customers of promotions and special offers to increase sales
- Collaborated across departments to resolve customer-related issues
- In July of 2023, led store in bundle sales for the month
Customer Service Member
MGM Resort
06.2020 - 01.2023
- Handled customer complaints and concerns
- Responsible for keys and guest accounts
- Shift-lead after 5 months of employment
Salesfloor Representative
Target
06.2019 - 02.2020
- Processed customer transactions according to established policies and procedures
- Served as primary point of contact for customer inquires and questions
- Navigated multiple computer systems and utilized search tools to find information
Education
Bachelor of Science - Mechanical Engineering
University of Maryland Eastern Shore
01.2020
Bachelor of Science - Computer Science
Bowie State University
01.2022
Skills
- Data Collection
- Customer Relations
- Proficient in Microsoft Office
- Technical Support
- Critical-Thinker
- Teamwork and collaboration
- Customer service
Timeline
Team Member
FedEx Office
02.2024 - Current
Customer Service Representative
Verizon
02.2023 - 02.2024
Customer Service Member
MGM Resort
06.2020 - 01.2023
Salesfloor Representative
Target
06.2019 - 02.2020
Bachelor of Science - Computer Science
Bowie State University
Bachelor of Science - Mechanical Engineering
University of Maryland Eastern Shore
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