Summary
Overview
Work History
Education
Skills
Leadership Volunteer Experience
Timeline
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Ahmad Saadat

Silver Spring

Summary

Client-focused professional with 4+ years of administrative and customer service experience, including direct retail and financial service exposure. Skilled in cash handling, resolving client concerns, and promoting digital solutions to enhance the customer experience. Adept at building relationships, managing transactions, and supporting operational success in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Communication Department Assistant

Center of Business Administration (CBA)
Kabul
01.2019 - 12.2021
  • Supported department-wide scheduling and internal communications.
  • Maintained organized documentation of reports, memos, and digital correspondence.

Assistant Admin of Student Affairs-Part Time

American University of Afghanistan
Kabul
01.2018 - 12.2018
  • Supported over 1,000 students with academic and financial services, improving satisfaction and retention.
  • Handled cash transactions related to student events, club activities, and service payments while maintaining accurate financial records.
  • Promoted and implemented the use of internal digital platforms and student information systems to streamline scheduling, requests, and document processing.
  • Streamlined office procedures and data reporting through Microsoft Office tools and internal databases.
  • Handled procurement of supplies and managed financial records for student programs.

Assistant Coordinator of Student Affairs-Part Time

American University of Afghanistan
Kabul
01.2019 - 12.2019
  • Coordinated university-wide events and managed event-related budgets.
  • Communicated across departments to resolve student and staff concerns.
  • Tracked and reported outcomes of student initiatives and resource use.

Assistant Student Development Specialist-Part Time

American University of Afghanistan
Kabul
01.2020 - 12.2020
  • Designed onboarding and training events for incoming students.
  • Oversaw session logistics, tracked attendance, and maintained student engagement metrics.

Associate

Amazon Fresh
Alexandria
01.2025 - Current
  • Delivered friendly, attentive service to walk-in customers, creating a welcoming environment.
  • Handled cash transactions, returns, and refunds using advanced POS systems with high accuracy.
  • Guided customers in using Amazon digital tools such as shopping apps and online ordering platforms.
  • Monitored inventory, restocked shelves, and supported day-to-day operations.
  • Resolved customer issues with professionalism and care, ensuring satisfaction.

Education

BBA - Management

American University of Afghanistan
Qatar
12-2023

Master of Arts - Economics

American University of Central Asia
Bishkek, Kyrgyzestan

Skills

  • Customer Service & Hospitality
  • Cash Handling & Transaction Accuracy
  • Digital Banking Tools & Technology Support
  • Interpersonal Communication & Problem-Solving
  • Process Improvement & Reporting
  • Scheduling, Inventory & Procurement Management

Leadership Volunteer Experience

Volunteer, American Council for International Education, Antalya, Turkey, 01/01/15, Present

Timeline

Associate

Amazon Fresh
01.2025 - Current

Assistant Student Development Specialist-Part Time

American University of Afghanistan
01.2020 - 12.2020

Communication Department Assistant

Center of Business Administration (CBA)
01.2019 - 12.2021

Assistant Coordinator of Student Affairs-Part Time

American University of Afghanistan
01.2019 - 12.2019

Assistant Admin of Student Affairs-Part Time

American University of Afghanistan
01.2018 - 12.2018

BBA - Management

American University of Afghanistan

Master of Arts - Economics

American University of Central Asia

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Ahmad Saadat