Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Compliance Specialist
Franklin Group
Washington, DC
01.2026 - Current
Developed compliance training programs to enhance employee
Collaborated with cross-functional teams to ensure adherence to internal policies and external regulations.
Monitored regulatory changes and updated compliance documentation accordingly to maintain alignment.
Prepared documentation and records for upcoming audits and inspections.
Stayed current with latest changes to applicable regulatory standards and company procedures.
Conducted initial certifications, annual recertifications, and interim recertifications in accordance with HUD, LIHTC, and other affordable housing program requirements.
Identified and corrected file deficiencies to maintain compliance standards and reduce audit findings.
Assistant Property Manager (Temporary)
BeMore Staffing Agency
Capitol Heights, MD
10.2025 - 01.2026
Assisted in preparing budgets and financial reports, contributing to effective property management strategies.
Oversaw tenant communication channels, addressing inquiries and concerns to promote a responsive environment.
Trained junior staff on operational procedures, fostering professional development and team efficiency.
Followed up on delinquent tenants and coordinated collection procedures.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Completed final move-out walk-throughs with tenants to identify required repairs.
Kept accurate records of all resident and tenant correspondence.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Manager
Ross Companies
Fort Washington
06.2024 - 10.2025
Collected, completed, and processed lease applications.
Built strong relationships with residents/future residents through exceptional customer service, resulting in increased lease renewals.
Managed daily and weekly marketing and leasing plans.
Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Created and submitted daily reports on leasing activities.
Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Worked with housing, vouchers.
Leasing Professional
(Temp Agencies )BG Multifamily/Career Strategies/First Team
Washington, DC
01.2022 - 06.2024
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Kept meticulous records of correspondence between management and tenants.
Participated in property inspections to prepare for move-ins and move-outs.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Distributed and followed up on tenant renewal notices.
Recruited new residents through website advertising and marketing.
Scheduled various contractors to complete needed work on vacant and occupied units.
Shift Lead/Pharmacy Clerk (Part-time)
CVS Pharmacy
Washington DC
08.2021 - 06.2022
Supervised daily operations, ensuring compliance with company policies and safety regulations.