Aia Jewell
Gaithersburg
Summary
Customer-focused sales associate with experience in fast-paced retail and food service environments. Proven ability to deliver personalized customer service, promote products, and maintain high brand and visual standards. Recognized for strong communication skills, reliability, and a consistent commitment to creating positive shopping experiences that drive customer satisfaction and repeat business.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Associate
Victoria's Secret & PINK
Bethesda
06.2020 - Current
- Provide personalized, one-on-one customer service to identify needs and recommend products, increasing customer satisfaction and sales
- Assist customers with fit, sizing, and product knowledge to support confident purchasing decisions
- Actively promote featured products, promotions, and seasonal collections to drive store sales
- Support daily sales goals by engaging customers on the sales floor and encouraging add-on purchases
- Maintain visual merchandising standards by organizing displays, replenishing merchandise, and keeping the store presentation brand-ready
- Process transactions accurately while ensuring a smooth and positive checkout experience
- Collaborate with team members to meet performance goals in a fast-paced retail environment
Cashier/Barista
Panera Bread
Germantown
07.2019 - 03.2020
- Delivered fast, friendly customer service in a high-volume food service environment while maintaining accuracy and efficiency
- Memorized 30+ menu items, seasonal offerings, and promotions to confidently recommend products and increase add-on sales
- Took customer orders, customized items to guest preferences, and ensured dietary restrictions were followed accurately
- Prepared beverages and handled food orders during peak hours while maintaining quality standards
- Operated POS systems to process cash and card transactions with consistent accuracy
- Resolved customer concerns professionally to ensure positive guest experiences and repeat business
- Maintained cleanliness, organization, and food safety standards throughout the front-of-house area
- Worked closely with team members to ensure smooth operations during busy shifts
Cashier
Weis
Gaithersburg
06.2018 - 02.2019
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and recommendations.
- Managed cash register operations and balanced cash drawers daily.
- Collaborated with team members to improve store efficiency and service quality.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Visual merchandising
- Team collaboration
- Sales strategies
- Product knowledge
- Transaction processing
- Time management
- Effective communication
- Problem resolution
- Client retention strategies
- Retail store operations
- Sales development
- Exchange coordination
- Sales expertise
- Positive and professional
- Upselling
- Outgoing personality
- Meeting deadlines
- Reliable and punctual
- Listening skills
- Order processing
- Merchandising
- Sales trends
- Cash handling accuracy
- Dispute mediation
- Task prioritization
- Inventory tracking
- Teamwork and collaboration
Timeline
Sales Associate
Victoria's Secret & PINK
06.2020 - Current
Cashier/Barista
Panera Bread
07.2019 - 03.2020
Cashier
Weis
06.2018 - 02.2019
Penn Foster Career School