Aiden Magsalin
Gaithersburg
Summary
Dynamic shift leader with proven skills in team supervision and customer service. Adept at training new employees and resolving issues to enhance satisfaction and loyalty. Adaptable leader with a strong background in team coordination and employee training. Committed to delivering excellent customer service and resolving challenges efficiently to support operational goals.
Overview
2
2
years of professional experience
Work History
Operations Officer
Lumino City
Gaithersburg, MD
11.2025 - 01.2026
- Coordinated daily operational activities to enhance efficiency and streamline processes.
- Monitored compliance with safety regulations to foster a secure workplace environment.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
Shift Leader
Playa Bowls
Potomac, Maryland
06.2025 - 11.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on customer service and product preparation standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Server/Cashier
Moby Dick's Restaurant
Potomac, Maryland
01.2024 - 04.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Handled cash transactions and processed payments using point-of-sale system.
- Resolved guest concerns promptly to maintain a positive dining atmosphere.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Magruder Highschool
Derwood, MD06.2024
Associate of Arts - Accounting
Montgomery College
Rockville, MD05.2027
Skills
- Team leadership
- Employee training
- Customer service
- Order accuracy
- Cash handling
- Conflict resolution
- Operational efficiency
Timeline
Operations Officer
Lumino City
11.2025 - 01.2026
Shift Leader
Playa Bowls
06.2025 - 11.2025
Server/Cashier
Moby Dick's Restaurant
01.2024 - 04.2024
High School Diploma -
Magruder Highschool
Associate of Arts - Accounting
Montgomery College