Summary
Overview
Work History
Education
Skills
Timeline
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Aimee DeBrandt

Kensington

Summary

Dynamic leader with a proven track record at Exemplis, LLC, excelling in strategic thinking and innovative problem-solving. Spearheaded initiatives that enhanced customer satisfaction and streamlined operations, driving significant improvements in experience metrics. Adept at fostering collaboration across teams, ensuring alignment with organizational goals while promoting a culture of continuous improvement.

Overview

26
26
years of professional experience

Work History

Director of Customer Experience

Exemplis, LLC
08.2024 - Current
  • Led a team of customer service representatives and managers, ensuring efficient resolution of client issues and inquiries.
  • Played a key role in the development and launch of new products/services by providing valuable input on customer needs and expectations.
  • Developed and executed data-driven initiatives for continuous improvement in customer experience metrics.
  • Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates.
  • Established strong relationships with key stakeholders, fostering collaboration towards shared goals of improved customer experiences.
  • Collaborated with cross-functional teams to identify and address key areas of improvement in the customer journey.


Human Resources Business Partner

Exemplis, LLC
09.2021 - 08.2024
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Managed complex employee relations issues to promote a healthy workplace culture.
  • Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
  • Partnered with senior leaders on organizational development initiatives for continued growth.
  • Collaborated with cross-functional teams to develop integrated solutions for business challenges.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Established succession planning processes to ensure leadership continuity within the company.

Chief Operating Officer

Healthy Back Brand Holdings, LLC
06.2015 - 09.2021
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.

VP of Operations

Healthy Back Brand Holdings, LLC
03.2000 - 06.2015
  • Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
  • Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
  • Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
  • Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.

Education

Bachelor of Arts - Philosophy

Gettysburg College
Gettysburg, PA
05-1995

High School Diploma -

Stone Ridge Country Day School of The Sacred Heart
Bethesda, MD
05-1991

Skills

  • Strategic thinking
  • Innovative mindset
  • Organizational skills
  • Excellent communication
  • Adaptability and flexibility
  • Problem-solving abilities

Timeline

Director of Customer Experience

Exemplis, LLC
08.2024 - Current

Human Resources Business Partner

Exemplis, LLC
09.2021 - 08.2024

Chief Operating Officer

Healthy Back Brand Holdings, LLC
06.2015 - 09.2021

VP of Operations

Healthy Back Brand Holdings, LLC
03.2000 - 06.2015

Bachelor of Arts - Philosophy

Gettysburg College

High School Diploma -

Stone Ridge Country Day School of The Sacred Heart

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Aimee DeBrandt