Aja Stuckey
Capitol Heights
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
Kaiser Permanente
Washington
01.2021 - Current
- Coordinated with other departments within the hospital to ensure timely treatment of patients.
- Greeted patients upon arrival at the office and verified their insurance coverage.
- Reviewed insurance information with patients and processed copays.
- Assisted patients with canceling and rescheduling appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Phlebotomist
dynamic phlebotomy
Temple Hills
05.2023 - 05.2024
- completion of 1yr in-office apprenticeship after 3month phlebotomy certification program
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collaborated with laboratory personnel to resolve specimen issues.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Call Center Representative
Teleperformance USA
District Heights
03.2017 - 11.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Prevented key account losses by researching discrepancies and correcting problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Croom High School
Cheltenham, MD06-2017
Skills
- Appointment scheduling
- Insurance verification
- Patient coordination
- Electronic health record
- Data entry
- Customer service
- Time management
- HIPAA compliance
- Medical terminology
- Health information management
- Patient reception management
- Collaboration and teamwork
- Office administration
- Heartsaver CPR AED (CPR AED)
- Data entry software
- Effective communication
- Clerical skills
Certification
phlebotomy Technician
- date issued: 05-04-2024
- date expired: 05-04-2026
ekg technician(echo-cardiography)
- date issued: 05-16-2024
- date expired: 05-16-2026
References
References available upon request.
Timeline
Phlebotomist
dynamic phlebotomy
05.2023 - 05.2024
Medical Appointment Scheduler
Kaiser Permanente
01.2021 - Current
Call Center Representative
Teleperformance USA
03.2017 - 11.2023
High School Diploma -
Croom High School
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