Akira Berry
BALTIMORE
Summary
Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Managed 25+ client accounts and trained 30+ employees in my current role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Case processing specialist III
ASM research
Fairfax
01.2025 - Current
- Processed and reviewed documentation for accuracy and compliance with standards.
- Collaborated with team members to streamline workflow and improve efficiency.
- Assisted in training new staff on processing procedures and best practices.
- Resolved issues related to data discrepancies and processing delays efficiently.
- Maintained organized files and documentation for easy retrieval and reference.
- Maintained confidentiality of sensitive customer information at all times.
- Developed training materials for new employees on processing procedures.
- Processed a high volume of customer payments accurately and in a timely manner.
- Utilized software programs to enter data into the system and maintain records.
- Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
- Provided support to internal staff members regarding processing procedures and protocols.
- Implemented new procedures designed to streamline existing processes for greater efficiency.
- Ensured compliance with applicable laws and regulations governing the handling of financial documents.
- Monitored workflow patterns in order to maximize efficiency throughout the department.
- Generated daily reports summarizing processed transactions and any exceptions encountered during processing.
- Investigated discrepancies in order to identify root causes and recommend solutions.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
EN Payment Specialist
Cognosante
Fairfax
12.2021 - 12.2024
- Processed high volumes of data for client projects efficiently and accurately.
- Collaborated with team members to streamline document management workflows.
- Assisted in training new staff on processing protocols and best practices.
- Maintained comprehensive records of payment activities within company systems.
- Assisted in implementing new payment processing tools and procedures effectively.
- Trained new staff on payment processing protocols and best practices consistently.
- Analyzed trends in payment issues to recommend process improvements proactively.
- Implemented quality control measures to enhance processing accuracy and efficiency.
- Maintained up-to-date knowledge of applicable laws governing payment processes.
- Ensured compliance with applicable laws and regulations governing the handling of financial documents.
- Resolved discrepancies between customer account information and bank statements.
- Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
- Processed a high volume of customer payments accurately and in a timely manner.
- Developed training materials for new employees on processing procedures.
Education
Bachelor of Science - Business Admin Concentration HR Management
Colorado Technical University
Colorado Springs, CO 02.2020 - 02.2023
Skills
- Data entry
- Document verification
- Compliance assurance
- Job training
- Process improvement
References
References available upon request.
Timeline
Case processing specialist III
ASM research
01.2025 - Current
EN Payment Specialist
Cognosante
12.2021 - 12.2024
Bachelor of Science - Business Admin Concentration HR Management
Colorado Technical University
02.2020 - 02.2023