Alahna Lewis
Middle River
Summary
Reliable and detail-oriented professional with strong experience in customer service, cash handling, team leadership, and high-volume environments. Proven ability to multitask, communicate effectively, and maintain accuracy under pressure. Experienced in training staff, handling financial transactions, and supporting daily operations. Seeking a part-time daytime position where I can contribute strong organizational, customer service, and operational support skills.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Atlas Restaurant Group
Baltimore
05.2024 - Current
- Deliver high-quality service while maintaining accuracy and efficiency in a fast-paced environment
- Accurately process cash and electronic payments while maintaining transaction integrity
- Communicate effectively with team members to ensure smooth daily operations
- Train and support new employees on service standards and procedures
- Resolve guest concerns professionally to maintain positive experiences
Customer Service Associate
Bar Louie
White Marsh
01.2022 - 02.2024
- Managed multiple responsibilities simultaneously while maintaining order accuracy
- Promoted menu items to increase sales and improve customer satisfaction
- Ensured compliance with company policies and safety standards
- Maintained detailed knowledge of menu offerings and special promotions
Warehouse Inventory Associate
Kohls Warehouse
Edgewood
01.2021 - 09.2023
- Conducted routine cycle counts and inventory audits to maintain 99%+ accuracy
- Reconciled discrepancies and updated inventory records within warehouse systems
- Utilized RF scanners and tracking systems to monitor product movement
- Collaborated with operations team to improve workflow efficiency
- Assisted with inbound and outbound shipment verification
Assistant Store Manager
Dunkin' Donuts
Middle River
09.2019 - 12.2021
- Resolved customer concerns while maintaining service standards and operational efficiency.
- Supervised daily operations and supported store management
- Led team meetings and communicated operational priorities
- Assisted with scheduling, reporting, and inventory control
- Trained and coached employees to improve performance
Education
Business Administration Coursework
Baltimore County Community College
Dundalk, MDSkills
- Customer Service & Client Relations
- Cash Handling & Transaction Accuracy
- Administrative Support
- Inventory & Supply Management
- Team Leadership & Training
- Conflict Resolution
- Time Management
- POS & Computer Systems
- Multitasking in High-Volume Settings
- Attention to Detail
- Inventory Control & Cycle Counting
Timeline
Fine Dining Server
Atlas Restaurant Group
05.2024 - Current
Customer Service Associate
Bar Louie
01.2022 - 02.2024
Warehouse Inventory Associate
Kohls Warehouse
01.2021 - 09.2023
Assistant Store Manager
Dunkin' Donuts
09.2019 - 12.2021
Business Administration Coursework
Baltimore County Community College