Alaina Buckler
Brandywine
Summary
Dedicated call taker with strong call prioritization and records management skills. Experienced in managing high-stress situations while providing exceptional customer support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Taker
All American Ambulance
Lothian, MD
04.2021 - 03.2026
- Managed high-volume inbound calls to assess emergency medical needs and dispatch appropriate resources.
- Utilized call management systems to log incidents accurately and track response times effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Cake Decorator
Sodexo USA
Andrews Air Force Base, MD
01.2013 - 04.2021
- Designed intricate cake decorations using advanced piping techniques and fondant applications.
- Ensured compliance with health and safety regulations in food preparation areas.
- Managed inventory of decorating supplies, ensuring timely replenishment to meet production needs.
- Trained junior decorators on best practices for cake assembly and decoration techniques.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Washed dishes and sanitized prep area at end of each shift.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Operated commercial kitchen equipment and tools.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Deli Associate
Sodexo USA
Andrews Air Force Base, MD
01.2013 - 04.2021
- Prepared and served a variety of deli products while adhering to food safety standards.
- Assisted in inventory management, ensuring proper stock levels and minimizing waste.
- Trained new associates on deli procedures and customer service best practices.
- Collaborated with team members to optimize workflow and enhance customer satisfaction.
- Monitored food quality and freshness, implementing corrective actions as needed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Education
High School Diploma -
Animal Behavior College
Skills
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Empathy display
- Front desk operations
- Excellent phone demeanor
- Computer skills
- Greeting customers
- Records management
Certification
- Certified Veterinary Assistant
Timeline
Call Taker
All American Ambulance
04.2021 - 03.2026
Cake Decorator
Sodexo USA
01.2013 - 04.2021
Deli Associate
Sodexo USA
01.2013 - 04.2021
High School Diploma -
Animal Behavior College